How to answer interview questions about conflict

The interview is a process that is conducted if you want to do the job, for the entrance exam, for appraisal, and for many more purposes.

There is a long process for the same which you can check out in the blog.

In this blog, I will share a few common interview questions about the conflict which are asked in the interview so that you are prepared in how to answer conflict interview questions.

When we go for an interview the interviewer can ask many questions where the conflict-related questions are most commonly asked.

These questions help the interviewer to assess the candidate’s ability to respond and resolve a situation of conflict in a professional and respected manner. It also helps in assessing the stress managing ability of the candidate.

So, just check few examples of how to answer conflict interview questions below:

1. How do you handle conflict?

In almost all jobs we work with people and they have different thought processes and personalities which many a time leads to disagreements. At that particular time, how will you respond, how will you resolve that, how will you manage it. An employer wants to know all.

What we need to do is we need to be honest while answering this. If you are good at handling conflicts then we should say that else you need to tell the employer that you face issues while handling conflicts but you are working on improving the same.

An example of the answer can be

Many times I can handle conflict and I do understand that different people have different opinions, perspectives which can cause conflict. In the case of conflict, I try to work for everyone’s benefit and interest. So, I may act defensively sometimes or I may try to manage the behaviours by carefully responding to the people.

2. Describe a situation when you had a conflict at work and how you handled it.

In this question, the employer wants to know about a real-life situation that can show your conflict handling skills. This will help them to know about your conflict handling skills in the real scenario. Here, you can give one example with your coworker. The answer can be best given using STAR TECHNIQUE

STAR stands for Situation, Task, Action, and Result.

Situation – This helps to open up the story by giving a brief description of providing context.

Task – Once the context is established then you need to explain the way in which you tackled the task.

Action – Briefly describe the steps you took to complete the task. During the whole description of action keep the focus on you.

Result – As my daily goals were reduced, I could dedicate more time to the special allocated project.

One of the examples can be:

Let me just share an incident from my previous employment, in my team, I had five members but one of the team members was always nagging and making it difficult for us to keep up with the work. Initially, I used to feel impatient but then I used an empathetic approach towards him and sat with him. I discussed with him how it impacts the work and things eventually worked out.

3. How do you handle disagreements when working as part of a team? Provide an example.

When we work in teams, because of the different opinions, perspectives conflict does arise. In this question, you should tell about how will you resolve the disagreements and what will be your response. Again using the STAR technique can be of great help.

One of the examples can be: Let me just share an incident from my previous employment, in my team, I had five members but one of the team members was always nagging and making it difficult for us to keep up with the work. Initially, I used to feel impatient but then I used an empathetic approach towards him and sat with him. I discussed with him how it impacts the work and things eventually worked out.

4. Explain a situation in which you disagreed with your manager and how you handled it.

As we have conflicts in the team we can have a conflict with our team leader or manager also. In this situation, the difference is of authority and how this conflict impacts the way we do our work. So, to answer this we need to be honest and sight an example of how you are able to handle conflict with your manager.

One of the examples can be:

In one of my projects, my manager asked me to use a technique which according to him would help us to do our work fast. But I had worked with that technique earlier and I was aware that this technique would not work in that situation. I tried to explain the same to the manager but he insisted that we should go with the way he has asked us to do it. There was a conflict but then somehow we completed the task.

5. Describe a situation in which you disagreed with a rule or policy and how you handled it.

This is a question where the employer wants you to describe a situation in which you were not agreed on a rule as you were not comfortable in the same. Here, you need to share a prior experience with why you agreed or disagreed with the rule. Also, explain how you performed your duties with that.

One of the examples can be: When I was working in my previous company I got to know that we have to get security details of the clients on the application form which I found not right as these were accessible by all. But It was insisted that this data will be secure. I did know that the collection of that data was important but it needs to be secure and so I made it a point to clarify that and the rule was then modified accordingly.

Now these questions must have helped you to know how to answer conflict questions in interview.

Also read How to create impactful resume if your going for Interview.

About the Author: Anju Jindal

Anju is a trainer, entrepreneur, and career growth specialist who helps students, working professionals, women, and Job seekers to reach out to their goals by implementing a Career Growth plan.

Have you ever had a conflict with a boss or professor? How was it resolved?

Similar interview questions:
How are you at dealing with conflict?
What do you do when you disagree with others?
Do you open up or close down in conflict situations?
How do you handle disagreements?

Why the interviewer is asking this question:
The interviewer is looking for information that normally would not be offered on the resume or as part of the standard interview response–how the candidate deals with conflict. Many otherwise excellent employees have seen their downfall in how they handled (or didn’t handle) conflict. The interviewer knows that most candidates will not offer up true conflict situations, so the practiced interviewer will continue to drill until a real example is provided.

The best approach to answering this question:
Talk briefly about the conflict, but focus on the resolution of the conflict. Give an actual example of a resolved conflict, walking through the situation which brought up the conflict, what actions you took to resolve the conflict and the end result.

An example of how to best answer this question for an experienced candidate:
“I recently had a conflict with an employee in another department who had a project which was dependent on work being done by myself and two other members of our team. He had sent a rather urgent e-mail acusing us of derailing his project. I had never met him before, so I asked to get together with him for coffee. I asked him to walk me through his project and the interdependency of his project with our project. I then walked him through our project and timelines. Once we had the opportunity to communicate our independent priorities, we could begin talking about our shared priorities. We agreed to a timeline that would help us both meet our goals and the conflict was resolved before it became a major incident.”

An example of how to best answer this question for an entry level candidate:
“I recently had a disagreement with one of my professors over the wording of a question on one of the key exams, which was missed by several members of the class due to the ambiguity. I brought it up to the professor privately and personally, but he was dismissive of my request. After discussing it with several classmates, we went to him together to discuss it further. At that point, he agreed that there was a level of ambiguity in the question, but still would not change the grade of the test. However, he did appreciate us bringing it to his attention and gave us the opportunity to work on a separate project for extra credit to make up for the shortfall on the test. We completed the extra credit and we were all happy with the end result. It wasn’t necessarily the solution we were seeking, but it was a compromise that was acceptable.”

An example of how you should not answer this question:
“I’ve always found that I need to show the other person, in detail, the error of their ways, then they will eventually come around to seeing my way being the best way to do things. Do I have conflict? Sure. But having conflict is a healthy thing. I actually welcome conflict. In fact, I grew up in a family where conflict was a way of life. I got battered and bruised growing up that way, but I learned how to come out swinging and make my way in the world.”

Further review: know the answers to these 100 Standard Interview Questions to be fully prepared for your interview!

Share

Hiring managers love to ask behavioural/competency-based job interview questions. Past performance and how a candidate handles a specific situation, is a great way to predict future performance and can also show whether a candidate is going to fit into the hiring managers team.

Handling Conflict?

The most common subject where hiring managers love to focus their attention is conflict. Conflict in the office and more importantly, conflict with either management or team members. Conflict in the world place happens in every office across the world. It doesn’t matter how gelled together and how many years they’ve spent working with each other, team members will still have disagreements and conflict will always exist.

Typical conflict-related behavioural/competency-based job interview questions that you could be asked include;

  • Describe a difficult work situation
  • Tell me about a time when you had to work with someone difficult
  • Tell me about a time you had a conflict at work with either a co-worker or manager
  • Give an example of a time when you had to discuss a problem with an unhappy manager or colleague
  • Tell me about a time that you disagreed with a rule or an approach to a project

Competency-Based Job Interview

How to answer interview questions about conflict

We have talked about this in the past, however, the basic premise around answering any questions that start with “Tell me about a time…” or “Give me an example of…” or similar is to remember the hiring manager wants to see how you’ve handled specific situations in the past. The theory is that past performance will say a lot about how you would handle yourself if hired for the job at hand.

Most jobs require you to work as a team to get the job done. Teams are typically made up of different types of people with different strengths and weaknesses. The problem with this, some of your colleagues will turn out to be idiots with disagreements bound to arise. Consequently, to succeed in your role, you need to be dealing with these conflict situations while at the same time working as a team to get the job done.

How to Answer

I would highly recommend that you prepare an answer to this one question as it’s caught even the best candidates out over the years. The biggest problem in answering competency-based job interview questions about conflict is that nobody likes to talk about conflict situations.

It’s a forbidden word that candidate feel spells disaster. Candidates would prefer you to tell you how good they are at the job, and what a nice person they are to work with. The problem is that hiring managers know this and that their team is never going to exists without some disagreements in place. Hence the question.

The idea to answer the question with a story that you can prepare the basic’s in advance, and structure your answer in such a way that it’s both concise and present you in a favourable light.

STAR stands for Situation, Task, Action and Result

Example Question – Tell Me About a Time You Had a Conflict on a Team Project

Situation / Task

The idea here is to describe the context for the conflict to arise while adding the details to make it sound believable. Ideally, I would try and prepare an example in advance of something that has happened in real life as you need to make sure you can add the details, without getting lost in the tiny details that do not matter.

Over the years I’ve met so many candidates who’ve tried to make a story up on the spot, only to either start contradicting themselves with the details or getting lost in the details that the whole thing sounds like it’s made up.

As an example of the Situation / Task, your answer could be something along the lines of; “Last year we developed a new sales brochure for prospective clients, however, we struggled with the deadline that was set. The problem was that we probably did not give ourselves, quite enough time to complete the process and the get the new brochure ready for an upcoming trade show”.

“My job was to make sure we delivered the project on time. I had to manage the team members from Marketing, Sales, Graphic Design, and Product Management. It was a large team, upwards of twenty people, who covered different areas of the sales brouchure”.

“The biggest problem I had was the design of the front cover that was heavily delayed. Sadly the designer missed the deadline that I gave him, and when I discussed it with him, he started screaming at me, and tried to tell me it was my fault.”

In the above, I’ve clearly set the scene and discussed, briefly the task that has been established. It’s also a real conflict situation and one that if not handled correctly, could have has a real effect on the company.

Action

This the second part of the answer where you need to think about the actions that you took. In this case, because we’re looking at a conflict situation, your efforts need to show how you resolved the disagreement professionally and productively.

As an example, you could say something along the lines of, “I was taken aback by his response, but I remained calm. I acknowledged that the deadlines were tight and explained the reasoning and the importance of having the brochure ready for the trade show again”.

“When he understood that I was not there to get him into trouble, he relaxed and started speaking to me as a colleague. We had a great conversation where he told me about his other projects and how time-consuming this project was, given the details that had been asked for”.

“We tried to look at ways where I could help him with his other projects so that he could devote more time to this brochure. In the end, I spoke with his manager, explained the situation and the problems we were facing, and we all agreed that his other projects would be put on hold until this brochure was complete”

Result

The final step is to discuss the results. Make sure you don’t just mention the project was a success, but go into detail. I would highly recommend that you use numerical figures to show how affirmative the plan was when finished.

As an example, “The designed managed to complete the design on the front cover in two days, given he was allowed to concentrate on this task solely. As a result, the sales brochure was completed on time and went down very well with new and existing clients. In the end, the sales team managed to close £800,000 in new sales, and while we have a great sales team, this brochure, I’m sure, played it’s part”.

Finally

As with all thing’s competency-based, make sure you prepare an actual example that has taken place, rather than trying to make something up on the spot.

The interview is a process that is conducted if you want to do the job, for the entrance exam, for appraisal, and for many more purposes.

There is a long process for the same which you can check out in the blog.

In this blog, I will share a few common interview questions about the conflict which are asked in the interview so that you are prepared in how to answer conflict interview questions.

When we go for an interview the interviewer can ask many questions where the conflict-related questions are most commonly asked.

These questions help the interviewer to assess the candidate’s ability to respond and resolve a situation of conflict in a professional and respected manner. It also helps in assessing the stress managing ability of the candidate.

So, just check few examples of how to answer conflict interview questions below:

1. How do you handle conflict?

In almost all jobs we work with people and they have different thought processes and personalities which many a time leads to disagreements. At that particular time, how will you respond, how will you resolve that, how will you manage it. An employer wants to know all.

What we need to do is we need to be honest while answering this. If you are good at handling conflicts then we should say that else you need to tell the employer that you face issues while handling conflicts but you are working on improving the same.

An example of the answer can be

Many times I can handle conflict and I do understand that different people have different opinions, perspectives which can cause conflict. In the case of conflict, I try to work for everyone’s benefit and interest. So, I may act defensively sometimes or I may try to manage the behaviours by carefully responding to the people.

2. Describe a situation when you had a conflict at work and how you handled it.

In this question, the employer wants to know about a real-life situation that can show your conflict handling skills. This will help them to know about your conflict handling skills in the real scenario. Here, you can give one example with your coworker. The answer can be best given using STAR TECHNIQUE

STAR stands for Situation, Task, Action, and Result.

Situation – This helps to open up the story by giving a brief description of providing context.

Task – Once the context is established then you need to explain the way in which you tackled the task.

Action – Briefly describe the steps you took to complete the task. During the whole description of action keep the focus on you.

Result – As my daily goals were reduced, I could dedicate more time to the special allocated project.

One of the examples can be:

Let me just share an incident from my previous employment, in my team, I had five members but one of the team members was always nagging and making it difficult for us to keep up with the work. Initially, I used to feel impatient but then I used an empathetic approach towards him and sat with him. I discussed with him how it impacts the work and things eventually worked out.

3. How do you handle disagreements when working as part of a team? Provide an example.

When we work in teams, because of the different opinions, perspectives conflict does arise. In this question, you should tell about how will you resolve the disagreements and what will be your response. Again using the STAR technique can be of great help.

One of the examples can be: Let me just share an incident from my previous employment, in my team, I had five members but one of the team members was always nagging and making it difficult for us to keep up with the work. Initially, I used to feel impatient but then I used an empathetic approach towards him and sat with him. I discussed with him how it impacts the work and things eventually worked out.

4. Explain a situation in which you disagreed with your manager and how you handled it.

As we have conflicts in the team we can have a conflict with our team leader or manager also. In this situation, the difference is of authority and how this conflict impacts the way we do our work. So, to answer this we need to be honest and sight an example of how you are able to handle conflict with your manager.

One of the examples can be:

In one of my projects, my manager asked me to use a technique which according to him would help us to do our work fast. But I had worked with that technique earlier and I was aware that this technique would not work in that situation. I tried to explain the same to the manager but he insisted that we should go with the way he has asked us to do it. There was a conflict but then somehow we completed the task.

5. Describe a situation in which you disagreed with a rule or policy and how you handled it.

This is a question where the employer wants you to describe a situation in which you were not agreed on a rule as you were not comfortable in the same. Here, you need to share a prior experience with why you agreed or disagreed with the rule. Also, explain how you performed your duties with that.

One of the examples can be: When I was working in my previous company I got to know that we have to get security details of the clients on the application form which I found not right as these were accessible by all. But It was insisted that this data will be secure. I did know that the collection of that data was important but it needs to be secure and so I made it a point to clarify that and the rule was then modified accordingly.

Now these questions must have helped you to know how to answer conflict questions in interview.

Also read How to create impactful resume if your going for Interview.

About the Author: Anju Jindal

Anju is a trainer, entrepreneur, and career growth specialist who helps students, working professionals, women, and Job seekers to reach out to their goals by implementing a Career Growth plan.

You Learn How the Candidate Approaches Conflict When You Ask Questions

How to answer interview questions about conflict

Looking for interview questions for your job candidates that will help you assess their conflict resolution skills? Conflict resolution skills and the ability to disagree with others professionally and politely are necessary for a successful contribution to your organization.

If every employee you hire is willing to engage in conflict resolution, more new ideas, and better approaches to solving problems and improving processes will take place in your organization. In fact, creativity, persuasion, collaboration, and adaptability top LinkedIn’s “List of Skills Companies Need the Most in 2020.”  

These are all critical skills in creating new ideas, developing better approaches to problem-solving, and resolving interpersonal conflict. Conflict resolution skills are necessary for healthy interpersonal relationships and in building effective teams.

Conflict resolution skills and the willingness to disagree are practices that can help you better serve customers. Disagreement to keep your organization innovating and continuously improving is essential. Disagreement can strengthen the bonds between your employees as they pursue understanding the other party’s point of view.

Disagreement and conflict resolution rarely occur in an interview setting because every participant is behaving professionally and assessing the competence of all parties present. The goal of the interview is to make a good match, so it’s a challenge to identify your candidate’s strengths in conflict resolution and disagreement. They will not normally be displayed in an interview setting

Conflict Resolution and Disagreement Skills Interview Questions

The following sample interview questions should help you pinpoint your candidate’s strengths and weaknesses in the areas of conflict resolution and disagreement.

  • Tell me about a time when you disagreed with an idea your coworker wanted to pursue. How did you approach the disagreement?
  • Think about a situation in which you disagreed with the direction or idea that your boss suggested. What did you do to professionally disagree? If not, what were your thoughts about the situation?
  • When you work with a team or a group, disagreement about direction, decisions, and even mission and vision, are common. Tell us about a time when you handled a disagreement. How did you approach the situation and what was the resolution?
  • When you think about your experience with disagreement and conflict resolution, how would you rate your skills in handling differences of opinion? Please give an example that illustrates that skill.
  • How comfortable are you, in general, with dealing with differences of opinion and disagreement? Can you provide a work-related example that illustrates your comfort level?
  • The leader of a team on which you participate consistently talks more than all of the members of the group. Consequently, his views largely direct the actions of the team. He is smart, wants participation, wants the other members to step up, but no one practices the professional courage necessary to make the team successful. What would you do in this situation?
  • Think of a time when you worked with a coworker who would seem to agree with the direction decided by a group. But, for weeks and even months later, the coworker continued to raise objections to the decisions made by the group. How did you address this situation with the coworker? If not, what were you thinking about when you decided not to confront the ongoing problem?

Conflict Resolution and Disagreement Questions for Managers

These sample interview questions should help you pinpoint a potential manager’s strengths and weaknesses in the skills needed for conflict resolution and disagreement.

  • As a manager, tell us about a time when you and a reporting employee disagreed about a direction, how you handled a situation, a performance review, or suggestions for improvement. How did you handle the disagreement?
  • As a manager, I’m sure you have experienced situations in which employees were in conflict and disagreed with each other on important issues. What is your preferred approach for helping the employees resolve the conflict?
  • As a manager, you represent the interests of a particular department or company unit. While the overall direction is set by senior managers in most situations, it is up to the manager of a particular unit to set the direction for their staff. How did you deal with a situation in which you disagreed with the direction in which other managers wanted to lead their teams?

Conflict Resolution Interview Question Answers

When you review your candidate’s responses to questions related to conflict and disagreement, how appropriate did you find their responses? How articulate is the candidate in the responses offered about dealing with disagreement?

Whether the candidate is applying to manage the work of other employees or you just need an individual contributor, how clearly did the candidate communicate what he or she did to manage the conflict or disagreement?

Was the candidate able to identify specific conflicts in which he has participated? If not, you may have spoken with an individual who avoids necessary conflict for whatever reason. This is not good when you are looking for an effective team member.

If the candidate did provide examples, did you think the candidate effectively addressed the conflict? Did the candidate avoid, put up with, or too aggressively address the situation? Is the candidate’s conflict resolution style congruent with the norm in your organization?

Is the candidate willing to participate in conflict and disagreements? Try to assess whether the individual’s approach to conflict is appropriate and preferred. Find more information about dealing with conflict and disagreement.

Sample Job Interview Questions for Employers

Use these sample job interview questions when you interview potential employees.

Have you ever had a conflict with a boss or professor? How was it resolved?

Similar interview questions:
How are you at dealing with conflict?
What do you do when you disagree with others?
Do you open up or close down in conflict situations?
How do you handle disagreements?

Why the interviewer is asking this question:
The interviewer is looking for information that normally would not be offered on the resume or as part of the standard interview response–how the candidate deals with conflict. Many otherwise excellent employees have seen their downfall in how they handled (or didn’t handle) conflict. The interviewer knows that most candidates will not offer up true conflict situations, so the practiced interviewer will continue to drill until a real example is provided.

The best approach to answering this question:
Talk briefly about the conflict, but focus on the resolution of the conflict. Give an actual example of a resolved conflict, walking through the situation which brought up the conflict, what actions you took to resolve the conflict and the end result.

An example of how to best answer this question for an experienced candidate:
“I recently had a conflict with an employee in another department who had a project which was dependent on work being done by myself and two other members of our team. He had sent a rather urgent e-mail acusing us of derailing his project. I had never met him before, so I asked to get together with him for coffee. I asked him to walk me through his project and the interdependency of his project with our project. I then walked him through our project and timelines. Once we had the opportunity to communicate our independent priorities, we could begin talking about our shared priorities. We agreed to a timeline that would help us both meet our goals and the conflict was resolved before it became a major incident.”

An example of how to best answer this question for an entry level candidate:
“I recently had a disagreement with one of my professors over the wording of a question on one of the key exams, which was missed by several members of the class due to the ambiguity. I brought it up to the professor privately and personally, but he was dismissive of my request. After discussing it with several classmates, we went to him together to discuss it further. At that point, he agreed that there was a level of ambiguity in the question, but still would not change the grade of the test. However, he did appreciate us bringing it to his attention and gave us the opportunity to work on a separate project for extra credit to make up for the shortfall on the test. We completed the extra credit and we were all happy with the end result. It wasn’t necessarily the solution we were seeking, but it was a compromise that was acceptable.”

An example of how you should not answer this question:
“I’ve always found that I need to show the other person, in detail, the error of their ways, then they will eventually come around to seeing my way being the best way to do things. Do I have conflict? Sure. But having conflict is a healthy thing. I actually welcome conflict. In fact, I grew up in a family where conflict was a way of life. I got battered and bruised growing up that way, but I learned how to come out swinging and make my way in the world.”

Further review: know the answers to these 100 Standard Interview Questions to be fully prepared for your interview!

The interview is a process that is conducted if you want to do the job, for the entrance exam, for appraisal, and for many more purposes.

There is a long process for the same which you can check out in the blog.

In this blog, I will share a few common interview questions about the conflict which are asked in the interview so that you are prepared in how to answer conflict interview questions.

When we go for an interview the interviewer can ask many questions where the conflict-related questions are most commonly asked.

These questions help the interviewer to assess the candidate’s ability to respond and resolve a situation of conflict in a professional and respected manner. It also helps in assessing the stress managing ability of the candidate.

So, just check few examples of how to answer conflict interview questions below:

1. How do you handle conflict?

In almost all jobs we work with people and they have different thought processes and personalities which many a time leads to disagreements. At that particular time, how will you respond, how will you resolve that, how will you manage it. An employer wants to know all.

What we need to do is we need to be honest while answering this. If you are good at handling conflicts then we should say that else you need to tell the employer that you face issues while handling conflicts but you are working on improving the same.

An example of the answer can be

Many times I can handle conflict and I do understand that different people have different opinions, perspectives which can cause conflict. In the case of conflict, I try to work for everyone’s benefit and interest. So, I may act defensively sometimes or I may try to manage the behaviours by carefully responding to the people.

2. Describe a situation when you had a conflict at work and how you handled it.

In this question, the employer wants to know about a real-life situation that can show your conflict handling skills. This will help them to know about your conflict handling skills in the real scenario. Here, you can give one example with your coworker. The answer can be best given using STAR TECHNIQUE

STAR stands for Situation, Task, Action, and Result.

Situation – This helps to open up the story by giving a brief description of providing context.

Task – Once the context is established then you need to explain the way in which you tackled the task.

Action – Briefly describe the steps you took to complete the task. During the whole description of action keep the focus on you.

Result – As my daily goals were reduced, I could dedicate more time to the special allocated project.

One of the examples can be:

Let me just share an incident from my previous employment, in my team, I had five members but one of the team members was always nagging and making it difficult for us to keep up with the work. Initially, I used to feel impatient but then I used an empathetic approach towards him and sat with him. I discussed with him how it impacts the work and things eventually worked out.

3. How do you handle disagreements when working as part of a team? Provide an example.

When we work in teams, because of the different opinions, perspectives conflict does arise. In this question, you should tell about how will you resolve the disagreements and what will be your response. Again using the STAR technique can be of great help.

One of the examples can be: Let me just share an incident from my previous employment, in my team, I had five members but one of the team members was always nagging and making it difficult for us to keep up with the work. Initially, I used to feel impatient but then I used an empathetic approach towards him and sat with him. I discussed with him how it impacts the work and things eventually worked out.

4. Explain a situation in which you disagreed with your manager and how you handled it.

As we have conflicts in the team we can have a conflict with our team leader or manager also. In this situation, the difference is of authority and how this conflict impacts the way we do our work. So, to answer this we need to be honest and sight an example of how you are able to handle conflict with your manager.

One of the examples can be:

In one of my projects, my manager asked me to use a technique which according to him would help us to do our work fast. But I had worked with that technique earlier and I was aware that this technique would not work in that situation. I tried to explain the same to the manager but he insisted that we should go with the way he has asked us to do it. There was a conflict but then somehow we completed the task.

5. Describe a situation in which you disagreed with a rule or policy and how you handled it.

This is a question where the employer wants you to describe a situation in which you were not agreed on a rule as you were not comfortable in the same. Here, you need to share a prior experience with why you agreed or disagreed with the rule. Also, explain how you performed your duties with that.

One of the examples can be: When I was working in my previous company I got to know that we have to get security details of the clients on the application form which I found not right as these were accessible by all. But It was insisted that this data will be secure. I did know that the collection of that data was important but it needs to be secure and so I made it a point to clarify that and the rule was then modified accordingly.

Now these questions must have helped you to know how to answer conflict questions in interview.

Also read How to create impactful resume if your going for Interview.

About the Author: Anju Jindal

Anju is a trainer, entrepreneur, and career growth specialist who helps students, working professionals, women, and Job seekers to reach out to their goals by implementing a Career Growth plan.

Do you handle conflict well?

Similar interview questions:
Tell me about a time where you had a disagreement with your boss or coworker.
If you see someone doing something clearly wrong at work, would you confront that person or ignore it?
How do you handle it when someone requests that you do something you don’t want to do?
Do you ever get into arguments with others?

Why the interviewer is asking this question:
The reason for the question may vary based on the employer. Some employers value employees speaking up when they disagree, while other employers do not. At Amazon, we had a core value of “Will disagree and commit.” Meaning that we wanted people who disagreed to voice their disagreement. Yet when the issue was fully vetted, we would commit to the final decision, even if we disagreed. So you may want to do some background on the cultural values of the employer.

The best approach to answering this question:
Focus on how you actively work through or resolve conflict. Give an example of a time when you had conflict and what you did specifically to resolve the conflict, ideally in a positive way for both parties.

An example of how to best answer this question for experienced candidates:
“Conflict can be a part of getting things accomplished. Usually I’ve seen conflict arise due to differing priorities, both internal and external. Let me give you an example of a recent conflict I had internally with a person in another department and what we did to work together to resolve our different priorities…”

An example of how to best answer this question for entry level candidates:
“I do handle conflict well. I try to understand the needs of the other person and look for a way where we can find a common middle ground. As an example, on my internship, there was a conflict within our team over who was going to take responsibility for one of the key deliverables…”

An example of how you should not answer this question:
“Well, conflict is why I’m leaving my current job. I don’t need the stress of the constant conflict going on all around me. I tried wearing ear buds, but that didn’t help, I would still get people yelling at me above my music. I tend to just walk away. So here I am…”

Further review: know the answers to these Standard Interview Questions to be fully prepared for your interview!