I was recently asked in an interview, what is more valued by companies – aptitude or attitude? Here’s what I think.
While aptitude – that is, your skills, your ability to execute the task at hand – is extremely important to career success, the attitude you bring to work every day can be the final determinant of whether you get to keep your job, or you find yourself pounding the pavement in search of your ‘next.’
Attitude affects every aspect of your day to day interactions – from the home front to the work place. It is not about the “what” you do. It’s the “how” you do it. It shapes how you interrelate and cooperate with your loved ones and your co-workers, how productive you are, and at the end of the day, how you feel about yourself and your value add.
Positivity at work can free you to deliver above and beyond expectations, time and time again. Negativity weighs you down and prevents you from performing your job with both head and heart. Negativity at work doesn’t just affect you, your colleagues and your company…it oozes into your life and relationships outside of work.
When it comes to a bad attitude, I know everyone has an off day, here or there. So I’m not talking about the emotional ups and downs that cause a downer of a day once in awhile. I am talking about a persistent pattern of negativity that is like a virus you can’t shake. It’s catching, and can sour your co-workers feelings about their work and the company. It can eventually block your company’s ability to attain its goals, if left unchecked. According to research completed by Mark Murphy and unveiled in his book, “Hiring for Attitude,” attitude (not lack of technical skills) accounts for 89% of hiring failures.
If you are not ready to face a job search, and find yourself in need of an attitude adjustment, here are some steps you can take to reframe your outlook:
Take time to self assess. Think about why you are down on your company, your job. What’s driving your negativity? Once you have a better handle on what’s dragging you down at work, you’ll be better equipped to define a path forward. It’s better to be proactive about understanding the problem than to wallow in the mental malaise.
Transform your relationship with work into one that is more mindful, intentional and healthy.
We all get into patterns with work that can be hard to break free from. Before we can make meaningful changes and create a more positive work life for ourselves, there are certain steps we need to take. Here are my five recommendations to help anyone recalibrate or reframe their relationship to their work.
Step 1: Clarity
Before you can recalibrate or reframe your relationship to your work, you must be clear on what your current relationship to your work is. At Pavo Navigation coaching, the tool we use to gain it is the “Sword of Clarity.” The metaphorical sharp edges cut away illusion, confusion and anything that blocks what is true. The Sword of Clarity is always in service to help create abundance for all and only cuts away what is not real. Clarity creates space and opportunity for choice. You can start by using these few prompts to get an idea about what the truth of your work relationship is today.
- Are you fulfilled?
- Does it get you excited, bring you joy?
- Do you feel drained and depleted at the end of the day, or the beginning?
- Are you regularly feeling overwhelmed and/or stressed?
Step 2: Permission
Once you have clarified where you are at with work (perhaps you admit you are deeply unhappy, angry, resentful, scared, or just plain exhausted) give yourself permission to feel every and all emotion that comes up for you. Pavo Navigation regularly reminds our clients that we have been taught to surface only “appropriate” emotions, especially about work. These are emotions that appear to be positive, productive, nice, and for women, caring and committed. When we do not authentically feel this way about our work but don’t allow ourselves to be honest about it, we are shutting ourselves down. Stuffing away the “perceived-to-be inappropriate” emotions only makes them expand and grow. So, let yourself honestly feel what you feel about your work without judgement! Choose from the following to release them from your body and mind.
- Write them down on paper and burn it (safely), symbolically letting them rise into the universe with the smoke.
- Shout them into a pillow, hit or throw it hard onto the floor until you can’t anymore.
- Dance, jump, or otherwise move your body to music that feels like purging, energetic tunes of release.
Step 3: Own it!
Congratulate yourself for being honest about your relationship to work! We have been taught to just keep going, grind it out, get through it. Focusing your will on cutting away the illusion allows you to own the truth. You are a courageous person and therefore unstoppable. Once you take this bold step of bringing awareness to what is real, you are changing the habits and patterns of your life and the energies that go along with them.
- Own that you have been a part of creating the current reality of your work environment. And let it go without judgment.
- Own that you have been following a narrative society has given you about sticking it out and climbing the ladder, and now look at that as only a story.
- Own that societal stories have been driving your professional decisions (“If I admit I am unhappy, I will lose everything,” “I have to stay or I will not find anything better,” “A real professional is tough and unaffected by toxicity and dysfunction,” etc.).
- Own that once you see the stories motivating you, you have a choice.
Step 4: Choose
A foundational tool in the Pavo Navigation toolbox is realizing that we have choice, not control. This is a critical distinction. The narrative that has shaped us and the way we do business (whether corporate, start-ups, non-profits, recreational or religious) teaches us that if we plan well enough, build the right process, checklist, and manage the project perfectly we will get the outcome we want. The reality is, we are not in control of any outcome. The power tip is this: we do have choice and that is far more powerful. You get to choose how you interact with colleagues, deadlines, pressure, toxic behavior and the future you desire.
- Identify the stories that have been driving you in your professional life.
- Ask, “Do I want to continue to feed this story with my energy, time, and resources?”
- If no, ask, “What story do I want to drive my professional life and how I feel about work?”
- If yes, ask, “What about this story does not serve my health and life? How can I adjust it so that it does?”
Step 5: Desire and Dream
The clarity you have created, the permission you’ve given yourself, the identification of narratives that no longer serve you and the affirmation that you own the power to choose brings you to the final step: expose, see, and celebrate your deepest desires and dreams for your life, professional and personal.
It is time to get back in touch with what it is you truly want for your whole life. I strive always to coach the whole person. We are not two separate individuals: one personal, the other professional. We are whole and the narratives (which you have now identified) that shape our behavior in our professional lives also show up in our personal lives. And vice versa. You can use the Sword of Clarity here to cut away old stories, illusions and supposed tos, to reconnect yourself to what you authentically want and desire.
- What do you dream of resulting from the number of hours you work?
- What level of flexibility do you desire from your job?
- How much vacation/travel time do you want?
- What is the dream compensation package you desire?
- What do you want to feel like on Sunday when you are anticipating Monday?
All five of these steps can help kick start a process to help you understand your current relationship with work and transform it into one that is more mindful, intentional and healthy. For additional guidance or to speak to a professional, Pavo Navigation is one of many resources that can help you navigate this process in a thoughtful and organized way.
Attitude is a feeling or way of thinking that affects your behavior. You can choose to have a positive or a negative attitude. The key word here is choose. We all choose our attitudes every day. Here’s a spotlight on attitude and 5 tips for improving your attitude.
Martin Luther King Jr. displayed incredible attitude during his time as a Civil Rights Leader. For all he had to endure, MLK kept a positive attitude throughout the Civil Rights Movement. He never gave up on his dream that all races in the United States would receive equal treatment and rights.
Having a positive attitude is the most import of all soft skills. Without a positive attitude, learning other soft skills (and technical skills) becomes much more difficult.
Imagine having a teammate who has a bad attitude at work. Is this teammate going to pull his or her own weight? Probably not. The rest of the team will have to make up for this team member’s bad attitude and lack of effort.
A manager of a medium sized manufacturing firm once said, “I can teach my employees how to do most any technical skill, but I cannot teach them how to have a positive attitude.”
Most educators and corporate trainers would agree with the manager’s statement about attitude. However, if a positive attitude cannot be taught and learned then we are stuck. The thing that most people don’t realize is that a positive attitude can be learned. Check out the infographic below for some tips.
For more information on the importance of attitude and ways to improve your soft skill profile, attend one of our upcoming soft skills webinars.
When you see a problem at work, do you complain to your coworkers or do you try to do something to fix it? If all you do is grumble and whine, nothing good will come of it. Workplace negativity is contagious. Complain to one coworker and he or she will, in turn, complain to another, and so on. Before long, one person’s negative attitude will spread to five more and then 10 more, and so on.
As the example above demonstrates, negativity has a way of spreading through a work environment as the fire spreads through a gasoline-doused haystack. Before long, all everyone will be doing is discussing the problems, and not only won’t they be solving them, they won’t be getting anything else done either. The result will be a loss of productivity.
Why You Should Lose the Negative Attitude
It’s no wonder bosses don’t like workers who whine incessantly. If you earn a reputation as a Negative Nelly, it may land you on your boss’s least favorite employee list. So what can you do, instead, when you see things that aren’t the way you think they should be? Is it better to keep your mouth shut so you don’t cause the spread of workplace negativity? Is it better to say something?
A problem can only be resolved if someone brings attention to it but if you don’t plan to be constructive, keep your thoughts to yourself. If you, however, would like to be, known as a problem solver instead of a complainer, speak up. If you do it the right way, you will make a positive change that could do a lot to improve your work environment. Rather than raising your boss’s ire, you may instead be the recipient of his or her appreciation. Here are 5 things you can do that will help you lose the negative attitude and bring about change.
1. Don’t Try to Fix What Isn’t Broken
We sometimes see problems where they don’t exist. For example, you may not like how something is being done in your workplace. You may think there’s a better way to do it but that doesn’t mean your assessment is correct. Before you say something, take a moment to think about it. Ask yourself if your way is really better or is it just a different way of doing something.
2. Take Your Complaint Through the Proper Channels
If you complain to your coworkers, all you will do is spread negativity. And if you’ve been paying attention to this article, you know by now that is something you want to studiously avoid doing. Figure out who in your organization is the right person with whom to discuss your concerns. You want to pick someone who will be receptive to your ideas, but you must also make sure you don’t go over anyone’s, for example, your boss’s, head.
3. Only Give Constructive Criticism
Anyone can complain. If you want to do more than that and really help affect change, you should have some ideas for how to solve the problems that are bothering you. Before you take your complaint to the right person, do your research so you can come up with possible solutions. Then use your critical thinking skills to evaluate each one and decide which will bring you the best results.
4. Pitch In
Get ready to get your hands dirty. If you point out a problem and present a list of possible solutions, get ready to help implement them. This will demonstrate to your boss that you have a stake in making improvements that will benefit the company.
5. Know When to Give Up
What you think of as a serious issue, may be less of one to the person to whom you voice your concern. If the problem is simply something that annoys you, you may just have to give up or look for another job. There may not be anything you can do to change his or her mind.
If the problem is one that is extremely serious, for example, it involves something illegal or unethical or is clearly doing the company harm, you may have to escalate your complaint up the chain of command. It’s a risky move and could harm your career, but you will have to ask yourself if you can live with yourself if you do nothing.
After the emotional roller coaster of 2020, whether you’re working remotely or slowly inching back into the office, it might be challenging to bring your best self to work. Months into the COVID-19 outbreak, a study found that the mental health of almost 42% of respondents declined since the COVID-19 outbreak. Even before COVID-19, the World Health Organization officially recognized burnout as an occupational phenomenon.
Although it is unrealistic to think everyone can be positive all the time, it makes work a lot easier to have a positive attitude. If you’re struggling to adapt in the current climate, you’re not alone. Understanding what makes for a negative attitude is the first step. These 10 tips will help you with positive thinking in the workplace.
Tip #1: Report problems quickly and professionally
As fun as commiserating with co-workers can be, complaining can quickly become counterproductive. If you have specific problems that make you dread your work, speak with your manager or HR partner. Approach these conversations not only with complaints, but also with proposed solutions that can work for everyone. And try to stay patient; change doesn’t happen overnight. However, serious issues like harassment and inequity should be handled swiftly by your employer.
Tip #2: Treat your coworkers with respect
The office isn’t the set of a game show to find your next best friend, but building positive relationships with coworkers will help you keep a positive mindset. To maintain cordial relationships with your colleagues see things from your coworkers’ perspective, treat them how you’d like to be treated, and give them the benefit of the doubt. If you’re really at an impasse, try to limit the amount you interact with that person by moving desks or, in extreme cases, changing teams.
Tip #3: Get enough sleep
Stress (like a global pandemic) is a major factor in our ability — or inability — to get enough restorative sleep, which is key in bringing our best selves to work. When you’re short on sleep, every annoyance, big or small, creates frustration. You’re more likely to be in a good mood and have a clear mind if you get enough sleep, period. Eight hours of sleep a night can do wonders for staying calm and positive at work.
Tip #4: Identify negative thoughts
The more self-awareness you bring to your thoughts, words, and actions, the easier it is to identify times stressors like doubting your abilities or getting annoyed by simple tasks. As you reflect on your thoughts and behaviors, ask yourself how these might refer to a negative thought cycle. Try to replace negative words with positive ones when they come up. You can’t change every negative emotion you have, but overcoming a bleak outlook starts with bringing awareness to these emotions.
Tip #5: Work on your overall stress level
Our attitudes at work often can carry over from what we’re going through at home. If you’re stressed about your personal life, it’s understandably hard to maintain a positive attitude at work. The opposite is true as well — if work puts you in a bad mood, it is easy to take that stress home. Look at your overall stress levels at work and home to identify the things in your life that make it hard to have a positive attitude. A holistic approach to understanding your stress can help you start to enjoy your job (and home life) more.
Here are four tips to lower your stress throughout the work day:
- Step away: Stand up from your desk and take a walk away (outside!) from your computer when possible.
- Deep breathing: Mindful breathing tricks your body into calming down when adrenaline spikes.
- Schedule your day for energy and focus: Daily routines where we know what to expect throughout the day help our bodies manage stress.
- Advocate for more support: if your stress level persists, talk to your manager about delegating tasks or reprioritizing projects.
Tip #6: Work toward a new job
Once you’ve taken all the steps you can to reduce workplace stress and you still find that you’re struggling to see the bright side of your work, it may be time for something new. Look for a new employer that prioritizes employee wellbeing, health, and satisfaction. Or, if it’s a new industry or role you’re after, enroll in courses to build skills that will help you change your career.
Tip #7: Set goals
It can be tough to see the light at the end of the tunnel when you’re feeling overwhelmed at work. One of the best ways to maintain a positive attitude is to set some realistic and challenging goals. Goals are the proof you have a plan, and you’re working towards something. Don’t worry if you don’t meet every single goal. Goals are in place to help you reach for the stars, but you can always adjust goals that no longer fit your needs.
Tip #8: Alter your responsibilities
Is there a work task you dread? It could be worth talking to your manager about lessening the load or having it taken off your plate entirely. It never hurts to ask, as long as you do so respectfully.
Tip #9: Smile!
As triggering as it can be to be told to ‘smile,’ it does have mood-boosting effects. We don’t always “feel” the emotion we want. Sitting around waiting for the emotion to happen is a sure way to make yourself miserable. Sometimes, we just have to fake a good mood until the real deal arrives. More often than not, the real emotion will show up.
Tip #10: Remember that a job is just a job
Your job does not define you. Yes, it would be great to have a job you enjoy and you should work towards that. But in the meantime, you don’t have to feel pessimistic about your situation. Most people have had at least one or two jobs they didn’t like before finding a job that’s a better fit. Your job is only one part of your life. So stay as positive as possible and remember that these negative feelings won’t last forever.
Take a deep breath
Many factors contribute to workplace stress, especially right now as so many of us navigate working during a pandemic. Our 2021 Workplace Learning Trends Report can help discover other skills and attitudes vital to success in the modern workplace.
You don’t get joy from work – not many people do, says Eleanor Gordon-Smith – but you won’t get more of it sitting at the computer promising yourself you’ll work soon
‘If you’re going to hate your job you might as well love not doing it.’ The Thyiad by unknown painter (18th century). Photograph: Sputnik/Alamy
‘If you’re going to hate your job you might as well love not doing it.’ The Thyiad by unknown painter (18th century). Photograph: Sputnik/Alamy
Last modified on Wed 24 Feb 2021 10.29 GMT
I have always had a problem with work, I don’t have much internal motivation to do any and a lot of anxiety about it. Now I am supposed to be working from home I feel even more disengaged. I get up at 11am, then procrastinate around the internet for a few hours.
I do appreciate having a salary and it would logically make sense to try and keep my job. My colleagues are all running themselves ragged working and home schooling and all that stuff. I hate the idea of all that rushing about. How can I change my attitude, and persuade myself do a few hours work every day?
Eleanor says: The answer to how to change your attitude depends on why you want to. There are three scenarios that I can imagine.
Scenario one: you are genuinely at risk of losing your job. The task then is to change your behaviour, not your attitude. Brute force it: install distraction-blocking software, put your phone in a box and tape the lid on, unplug the internet at the wall. Do the work first thing in the day, stop as soon as it’s done, and just aim for mediocrity – set a timer and see how quickly you can get it over with. If you’re really on the edge of losing money and you don’t find that motivating, consider talking to a professional – many mental health problems feel like laziness before you learn their real name.
Scenario two: you want this to change because other people have to do the work that you didn’t. I think you already know it isn’t fair to make your ragged colleagues lives’ worse so that your life can be easier – so try to keep that knowledge front of mind as you open another browser window. Change your password to the name of the exhausted mother on your team, stick a Post-it on your screen with a list of people who suffer if you choose not to work.
But the third scenario is I suspect the most common. In scenario three, the real world bears very few marks of your laziness. Your tasks eventually get done, nobody really knows what they were or when they were due, and the pay comes in.
Then listen: nothing needs to change. This is not bad. You do not need to do anything more at work than leave the to-do list clean for other people. If you can do that by clocking in at 1pm and out at 4pm, do. The world is full of what David Graeber called “bullshit jobs”; jobs where the only thing accomplished by going to work is that you are at work, filing reports and returning emails and scheduling meetings about the reports and the emails. That this is supposed to take 50 hours a week is an idea as senselessly dogmatic as the idea that work for work’s sake has moral virtue. You pay for both with your one non-replenishable resource: your time.
If you’re in this scenario the only thing that needs to change is your attitude towards your attitude. You don’t get joy from work – not many people do – but you won’t get more of it sitting at the computer promising yourself you’ll work soon. You just condemn yourself to a potentially infinite chain of minutes in which you never quite decide to not work, so you never quite get to live, either. Sixty individual minutes of slack-jawed screen-anaesthesia is a lot less fun than just deciding to take the hour off. So own it: decide not to work and fill your time in a deliberate way. If you’re going to hate your job you might as well love not doing it.
Change is an inevitable and often positive aspect of working with others and the ability to cope with change can decrease stress and even increase productivity. You may even find that new and exciting opportunities show up for you when you learn to accept and embrace change. Adapting to change can take time and patience. In this article, we discuss the difference between change and transition and share some tips for how you can adapt to workplace change with ease.
What is the difference between change and transition?
Change refers to the situations or events that happen to people and organizations. It is external and not always something they agree with, although it can be. Transition, on the other hand, is the internal process of adapting to a new situation. It is the process of successfully adapting from an old way to a new one.
For example, a change could happen when your manager is leaving for a new job opportunity and a new person will be taking their place. Transition is the internal process you go through to adjust to working with the new manager. Change could also occur when you move from one job to another. Even though you may be excited about the new position, the change that it imposes as you leave one set of coworkers and start working with new ones can be challenging. The transition happens as you adapt and grow accustomed to your new team.
6 ways to navigate change in the workplace
Change can be challenging for everyone to one degree or another, but just because it’s difficult doesn’t mean it’s bad. Here are some tips to help you better navigate change in the workplace and adapt with ease.
- Accept the change.
- Stay positive.
- Get a fresh perspective.
- Focus on what you can control.
- Set new goals.
- Stay connected to coworkers.
Accept the change
Understand that change is a natural part of life, both in and outside of the workplace. By learning to accept that change is a natural occurrence in the workplace, we can more quickly adapt when it happens. Remind yourself that many of the best opportunities in life show up when we are open to change. Let go of the way things used to be, whether it was the processes the company used, the people you worked with or the supervisors you worked for. Remind yourself that change means there could be enormous opportunities coming.
Regardless of what group, department or company you are working with, a positive attitude is essential. Maintaining the ability to view a potential change with a positive attitude is integral to your ability to adjust rapidly. Focus on what could be made possible because of this change.
Jump right in and meet the new people you will be working with directly. Look for ways to leverage your abilities to the fullest extent within the new role, as it can have a big impact on everyone around you.
Get a fresh perspective
Getting an outside perspective from friends or family members outside of your workplace can have a powerful effect on how quickly you adapt. These conversations can help you realize how rapidly other workplaces change as well. They may able to be offer advice on how to better cope with the changing environment at your workplace.
Focus on what you can control
Allow yourself to be pulled into your work and focus on the tasks and responsibilities you have complete control over. This shift in mindset, away from what you can’t control, can leave you feeling happier and more fulfilled.
To help yourself focus on big projects or even big obstacles, try breaking them into small pieces. Ask yourself what you can achieve today and focus on the problem or project one piece at a time. The important thing is to only try to control things you can control.
This is also a great opportunity to reflect on what you want from your career, also something you have enormous control over. Identify any skills you want to learn or further develop and add those to your list of goals to focus on. Knowing you can control your own professional development will increase your feelings of personal satisfaction, even as you find your workplace evolving.
Set new goals
Setting a new goal can help to renew your purpose and give you the clarity of focus. It can bring a new mindset shift that directs your energy and propels you forward. Instead of worrying about the change, you can focus on the actions that will move you towards your goal. This can have a powerful impact on your energy and state of mind.
Stay connected to coworkers
To maintain your productivity and workplace success, it’s important to stay connected to coworkers as your work environment is evolving. Speaking with coworkers regularly can help you stay plugged in to what’s happening around you. Become good at asking questions, because the more you know about what is going on in your current workplace, the more confident you will feel. Talking to others can help you maintain your positivity, boost your spirits and increase your energy.
Failing to monitor employee behavior is a slippery slope. Transgressions that are ignored tend to snow ball resulting in one bad apple spreading rot to others – or – cause good employees to seek work elsewhere. Employee behavior can make or break your organization’s success, so for something so essential, you want to ensure everyone is on the same page. If you have not adopted your group norms and have constructed policies around behavior, or if you are experiencing some turbulence from certain employees, there are some strategies that you can implement now to change and improve negative workplace behaviors among team members.
With the help of the following articles, this article offers some tips to improve team member behavior in the workplace: Do Your Company’s Incentives Reward Bad Behavior? , End Abusive Behavior on Your Team, and To Change Employee or Customer Behavior, Start Small .
By implementing a few strategies, you can improve behaviors that support trust, interdependence, genuineness, empathy, risk and success to enjoy greater team collaboration and success.
Review your system for rewards and punishments. According to Do Your Company’s Incentives Reward Bad Behavior? offering rewards for the behaviors you desire is the best way to entice your team members to try it your way. If you are noticing undesirable behaviors from your team members, it is time to review your system of rewards and punishments to ensure you aren’t inadvertently rewarding poor behavior. If this is the case for you, consider implementing the following tips:
- Create a list of the behaviors you desire from your employees, as well as the behaviors you want to discourage. Take an honest look at your organization’s goals to ensure these behaviors stay in line with those long-term goals.
- Identify the behaviors that you are measuring from your employees, and compare to your list of desired behaviors. If you do not measure some of these behaviors, your employees will likely view them as unimportant.
- After you have compared your first two lists, ensure your system for rewards and punishments is in line with your expectations to keep everyone on every level on the same page.
End the cycle of abuse. According to End Abusive Behavior on Your Team, a recent study by Pedro Neves published in the Journal of Occupational and Organizational Psychology found that managers tend to abuse those who are least likely to defend themselves. This is troubling for everyone involved, and it leads to decreased productivity and effectiveness across the board. To end the cycle of abuse, everyone involved, including witnesses, have different behaviors they can implement:
1. If you are the manager in this scenario, the first step is to identify your poor behavior. Look at the way you interact with your team members and recognize if there is one person on your team who consistently becomes the target of your frustration. If this is the case, take the next step to identify your triggers and learn to use alternative outlets to resolve your frustrations.
2. If you are the victim in this scenario, you have to stand up for yourself and fight for your rights as an employee. Professionalism is key here, so keep your cool and address your manager’s outbursts by pointing out the ways you have met expectations and calmly discussing ways to rectify altercations.
3. If you are the witness to this behavior, your silence will cause more harm than good. Again, professionalism is essential. Stand up for the abused employees by pointing out the good things they offer the team, and offer your support if you feel they can improve their performance.
Take baby steps when implementing change. According to To Change Employee or Customer Behavior, Start Small, research shows that employees do not respond well when they are told what to do. While team members need to understand their expectations and job requirements, employees are more productive and innovative when they are given all of the information and allowed to make their own decisions. To change employee behavior within your organization, express the benefits of the behaviors you wish to see, but give your employees the opportunity to make their own decisions. You might be surprised at how many people will fall in line with your desired behaviors.
While you cannot control every aspect of team member behaviors in the workplace, there are many strategies that you can implement to change and improve their behaviors. With the above strategies in place, you can reap the rewards of your desired behaviors, while still giving employees the opportunity to make their own decisions.
About TIGERS Success Series, Inc
TIGERS is a Bend, Oregon team building consultancy that licenses and trains HR Executives and Management Consultants to use powerful team development tools that help to transform organizations into the type of workplaces employees enjoy returning to after a couple of days off. Join us in the 6 Principles that Build High Performance Teams leadership clinic to learn how to correctly develop new teams for complex organizational problem solving and change initiatives. Learn the steps required to transform low performing teams into excellent ones. Click here for the 2014 West Coast and 2015 East Coast clinic schedule.