How to protest and complain to receive a refund

When purchased goods or services do not meet the consumer’s expectations, he or she has the right to write a complaint letter that asks for compensation.

Most companies recognize two types of customers including the ones who complain when they are not happy, and the ones who keep quiet and do not complain.

Best customers

The customers that complain are considered the best customers, because they are more likely to become repeat customers if their complaints and compensation requests are met. People, who do not complain, usually quietly go elsewhere for their next purchase.

Knowing this, it need not be an ordeal to write a the letter. The consumer can send a complaint email or phone the customer service department, but letters remain the most effective and reliable way to have a complaint heard.

Be Concise

The letter should be professional and clearly state the facts. It should be concise because business representatives appreciate short, to-the-point communications.

If the consumer can pretend that he or she is receiving the complaint, they will get a better idea of how the receiver will feel about the letter.

The consumer may be angry and upset about the defective product or service, but he or she should never let these feelings show in the letter.

compelling reasons

If the consumer requests compensation, he or she needs to give clear, compelling reasons why the company should comply with the request.

If the reasons are clear and documented with receipts, warranties or any other relevant evidence, it should be obvious that the only proper response from the company is to give compensation.

Simply asking for compensation will not usually be successful. The consumer should also request the exact compensation he or she expects.

It may be a replacement product, refund for money spent or a voucher for a free dinner. The company needs to know exactly what the consumer expects, if it is going to give a satisfactory answer.

Compensation

If compensation is being requested for damages, it is recommended to enclose photographs of the damages and a copy of the repair bill.

For example, if a plumbing technician pulls into a driveway and accidentally crushes a bicycle, the owner of the bicycle may request compensation from the plumbing company.

The letter may produce the desired results if it is addressed to a specific person rather than a customer service department.

The consumer can phone the company, ask to speak to the customer service department and ask to whom a letter of complaint should be addressed.

If one customer service agent does not help, the consumer should ask to speak to the head of the department.

Good customer service is essential for any company that wants to be successful. If the consumer takes the time to plan a complaint letter carefully, it has a good chance of getting results.

Here are some features a good complaint letter will contain:

• The contents should be factual. It should contain dates and relevant details that give a clear picture of why the complaint is justified and compensation should be given.

• The format should be professional and the language polite. This gives the impression of authority on the part of the consumer.

• The letter should use positive statements and suggest positive outcomes that encourage action and quick decisions.

• The tone should be friendly and considerate, complementing the company. This may encourage the reader to prioritize the request.

• The letter should be based on cooperation and constructive problem solving.

• The consumer should know what compensation he or she wants and ask for it. Rather than saying, “Give me compensation,” the consumer should say “this is what I believe is fair compensation.”

Below is a sample complaint letter requesting refund. The consumer should send the letter by registered post and request a return receipt. He or she should keep a copy of the letter. Any enclosures such as receipts, contracts or other documents should be copies and not the original documents.

Sample Complaint Letter Requesting Refund

Your Name
Your Address
City, State, Zip Code

Name of Restaurant Manager
Name of Restaurant
Address of Restaurant
City, State, Zip Code

RE: Requesting compensation for dinner at Name of Restaurant

Dear Name of Restaurant Manager:

Name of Restaurant has excellent food and a reputation for good service. However, this was not my experience on DATE.

I made a reservation two weeks in advance for dinner for eight. My family was celebrating the 40th wedding anniversary of my parents. I have enclosed a copy of my reservation that was sent to me by email.

When we arrived at the restaurant, our table was not ready and we had to wait for 30 minutes in your small lobby. There were not enough chairs for all of us and some of us had to stand. We were not offered a drink or a glass of water.

When we were finally seated, the food, which I had ordered in advance, was not ready. We waited another 20 minutes for the food, and only received enough for five people.

I ordered a special cake that was not prepared. We tried to make the best of the situation by ordering more food and dessert. After all of that, we were presented with a $365 bill, which I paid.

I have eaten at your restaurant many times and enjoyed the ambiance and food, but I believe I am owed a refund for the disastrous celebration of my parent’s wedding anniversary.

You can ask our waiter, Tom, about the food service and the receptionist Trish about our time in the lobby. I can be reached at Phone Number or Email Address if you have any questions. I hope to receive a favorable reply soon.

Signature
Your Name
List of Enclosures: Reservation Receipt, Dinner Bill, Credit Card Receipt

File a Complaint with the Post Office

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Further help

This letter applies to a service that you gave the go-ahead for on or after 1 October 2015.

If you bought the goods before 1 October 2015, contact the Consumer Service for advice on what to include in your letter.

Use this letter template to complain to a trader about delays in starting or finishing a service.

You might want to complain because the trader:

hasn’t done the work in a reasonable time, eg if a decorator started work painting a room a week ago, but disappeared after a day and hasn’t been back to finish the job

didn’t meet an agreed deadline, eg you ordered a birthday cake and it hasn’t been delivered in time for the party

It should help the trader understand your point of view and their legal obligation to sort out the problem.

You can send the letter by post or copy the text into an email. If you’d prefer to talk to the trader on the phone or in person you could read it out to them.

Before you use this template, make sure you read our advice on:

Further help

Contact the Citizens Advice consumer helpline on 0808 223 1133 if you need more help – a trained adviser can give you advice over the phone. You can also use an online form.

If you’re in Northern Ireland, contact Consumerline.

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If you have suffered bad service or feel you have been ripped off then our complaints and refunds guides are a great place to learn how you can fight back.

How to protest and complain to receive a refund

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Last Updated On September 19, 2018 By Letter Writing Leave a Comment

An irate customer writes a ‘complaint about receiving damaged goods’ letter to the concerned authority of the store from where he/she ordered/picked the item. The item could have been damaged during shipping or, it could be a defective piece that could have been handed over to the customer by the store without checking its serviceability.

The letter should mandatorily contain details about the product such as the type, the date on which the product was bought and the like.

Since the letter is a complaint, a formal structure has to be maintained to it. Like any other formal letter, it would comprise of three parts, namely an introduction, the main body and a conclusion. It is better to split your letter into three neat paragraphs since that would make the letter easier to read.

Always keep in mind that the company you are writing the letter to receive a lot of such complaints. You may follow the tips below to make sure that your letter does go noticed and calls for prompt action.

Table of Contents

Complaint About Receiving Damaged Goods Letter’ Writing Tips

  • Start by mentioning date you purchased the item, its specifications, and cost.
  • Mention date of delivery and specify damage you noticed in the item.
  • State the duration of the warranty period and request the concerned authorities of the company/store to replace the damaged item with a fully serviceable one at the earliest.
  • Furnish copies of documents like payment-receipt, warranty card and so on.

Complain About Receiving Damaged Goods Template

Use our free Complaint about Receiving Damaged Goods to help you get started.

__________ (your name)

__________ (your address)

Date: __________ (date of writing letter)

__________ (name of recipient)

__________ (name of organization)

Subject: Complaint Regarding Damaged Goods.

I visited your store on the __________(mention date) and picked up a_____________(mention item and its specifications). I paid_______________(mention cost of the item) for the same and requested for its delivery to___________(mention destination) on the ___________(menton date of requested delivery).

Upon its delivery_____________(mention date), I noticed that____________(mention the damage in the item). Since the item is on a_______________(mention duration) warranty, I request your office to kindly take the damaged piece and deliver a fully-serviceable piece in return.

I am sending a copy of__________________(mention documents you are sending along with this letter) Kindly do the needful and oblige.

__________ (your name)

Sample Letter

45, Evershine Paradise,

Date: 12th September 2016

Subject: Complaint Regarding Damaged Goods

I had visited your store yesterday and picked up a 388277 model, fully-automatic Samurai washing machine with drier. I paid an amount of $350 for the same and requested its delivery to my residence, today morning.

However, upon opening the parcel on its delivery this morning, I asked your representative to fix the machine and familiarize us with its operations. Although the machine was in working condition, the panel housing the operation switches and buttons were cracked. Your representative checked the piece thoroughly and declared that the entire panel would have to be replaced.

Since the item was damaged even before we tried to use it, and it is with a two-year warranty, I request your office to replace the damaged piece with a fully serviceable piece kindly.

I am sending a copy of my payment receipt and warranty card with your representative.

Kindly do the needful and oblige.

Email Format

The following is the Email format that should be followed while writing a ‘complain about receiving damaged goods’ letter

Subject: Complaint About Damaged Goods.

This is in reference to the bill no__________ of a ______________ purchased from __________. I paid an amount of _______________ for the same and requested its delivery to __________.

My family and I have been buying products from your outlet from past _________years, and I am disappointed with the service given to me by the customer service representative when I came to purchase the washing machine from your shop on February 24th, 2017. I had bought a white coloured washing machine but when I checked the delivered item at home it was of a different colour and model than the one that I purchased. So I called the shop to return the product, but your customer service representative refused to do so.

Kindly solve this issue as I bought it as a gift for my relative, and I will be grateful if you could send me a replacement. I am looking forward to an immediate resolution and hope that this will be resolved before the end of March. I may also be contacted at________________ or by [email protected]

I am also enclosing the copy of the receipt for your reference.

If advance is deducted on the basis of your estimated investment in a financial year, but after the final paper is submitted by the end of the financial year, it is found that more tax has been deducted according to your liability, then income tax You have to apply for ITR refund to get the same back from the department.

Refunds of most of the people filing Income Tax Return (ITR-ITR) have either arrived or are in process. If you have filed the return on time and your refund has not come yet, then you can check it and in case of non-refund, you can complain to the Income Tax Department.

How to Check Refund Details

If you have filed your ITR on time, then you can check the status of refund by visiting http://www.incometax.gov.in. For this, you have to log-in to your account by entering PAN as User ID and Password.

After opening your account, click on ‘e-File’ option and select ‘Income Tax Return’ in ‘e-File’ option. Here you will click on the option ‘view filed returns’, then the status of your return will be shown in front of you.

The assessment for the ITR filed for the financial year 2020-21 will be for the year 2021-22. Here you can check the details. Here you can check the details of tax refund issue date, refund amount etc.

For refund tracking, you can gather complete information by visiting the Income Tax Department’s website, Tax Information Network tin.tin.nsdl.com/oltas/refundstatuslogin.html.

On this page, you have to enter your PAN card number. Fill the assessment year in the column below and then enter the captcha code given below. This is how you can check the status of tax refund.

After entering the captcha code, a message will appear on your screen based on the status of your refund money.

You can file a complaint here

If the refund has not come in your bank account, then you can file a complaint with the Income Tax Department for this. You can send your complaint through e-mail to [email protected] You can also register your complaint by calling the SBI Call Center at 1800-425-9760.

You can register on a paper and send it to Hyderabad
State Bank of India, Survey No. 21, Opp. Hyderabad Central University, Main Gate, Gachibowli, Hyderabad-50001.

If you’ve paid a person or business to do a service – for example, give you a haircut, make a wedding cake or provide transport – and it hasn’t been done with care and skill, you can:

  • ask them to do it again, if it’s possible
  • ask for a discount

If you have a problem with something else

There’s separate guidance if you have a problem with:

Get the service done again, or get a part refund

The law says you must first give them the option of providing the service again if it’s possible for them to do so. But you’re legally entitled to go straight to getting a discount if any of the following apply:

  • it’s not possible to get the service done again
  • it would take too long to get the service done again
  • it would be very inconvenient for you to get the service done again

The trader might agree to give you a discount rather than re-do the service if that’s what you’d prefer – you’ll have to ask and see what they say.

If you’ve made a complaint

If you told them that their service was good enough when it was done, you don’t have the legal right to get it done again or get a discount.

If you don’t notice a problem straight away

It might not be obvious at the time that the service wasn’t done to a good standard, eg you hired a ‘man and van’ to help you move house and found a broken ornament 3 weeks later. You’re entitled to ask for things to be put right for:

  • up to 6 years in England, Wales and Northern Ireland
  • up to 5 years in Scotland

What to say or write

You might want to mention the law that deals with your rights in this situation. Choose the relevant law depending on when you gave the trader the go-ahead.

If you agreed the work before 1 October 2015, you can say:

“The Supply of Goods and Services Act 1982 says that reasonable care and skill must be used when providing a service.

In my opinion, you did not use reasonable care and skill when you provided this service.

I want you to fix the problem/give me a price reduction.”

If you agreed the work on or after 1 October 2015, you can say:

“The Consumer Rights Act 2015 says that services must be provided with reasonable care and skill.

In my opinion, you did not use reasonable care and skill when you provided this service.

I want you to fix the problem/give me a price reduction.”

If they agree to re-do the service, arrange a date for it to be completed by. You’re legally entitled to have it done within a ‘reasonable time’. There are no exact rules for what a ‘reasonable time’ is, but you could try contacting similar service providers to get an idea of how long it should take.

If you’re getting a discount, you’ll have to agree the amount with the trader. It’s a good idea to start by suggesting a figure and explaining why you think it’s reasonable, then take it from there.

If you still haven’t solved your problem

There are other steps you can take to solve your problem – these include using ‘alternative dispute resolution’, which is a way of solving disagreements without going to court.

Get help

Contact the Citizens Advice consumer helpline on 0808 223 1133 if you need more help – a trained adviser can give you advice over the phone. You can also use an online form.

If you’re in Northern Ireland, contact Consumerline.

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Take 3 minutes to tell us if you found what you needed on our website. Your feedback will help us give millions of people the information they need.

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You received a Notice of Deficiency or Rejection of Refund Claim from the Colorado Department of Revenue. Now what should you do?

First, review the notice and compare it to your corresponding tax return. You should be able to see what changes the department made.

Research the change to see if it is accurate. The Department’s guidance publications can help you more fully understand the nature of the tax or credit that was modified. The instructions and forms that correspond to your tax return are other good sources of information.

Types of Business Tax Billing Notices

  • Adjustments the Department Makes to Your Return. The Department issues bills for adjustments or corrections it makes that result in additional tax due.
  • Missed the Filing Deadline. The Department issues notices for penalty and interest when a return is not filed and paid on time. Both the return and the payment must be received by the due date of the return to be considered timely.
  • No Tax Return Filed. The Department also issues notices when a tax return has not been received.
Respond:

You may respond in one of two ways:

For more information, visit the Taxation Disputes web page.

– OR –

Remit:

Send the Colorado Department of Revenue your payment if you agree with the changes. Several payment options are available. For additional information on how to make a payment, visit the Tax Payments web page and select the tax type for your bill.

  • Make a Payment on Your Account Electronically, through Revenue Online. Select Make a Payment. (not available for Cigarette, Tobacco, Liquor, Fuel or IFTA)
  • By Mail: Use the payment voucher that came with the notice or see the instructions and forms page and select the appropriate tax type that applies to the notice.
  • Request a Payment Plan ( Income Tax Only): Set up a User ID and Password in Revenue Online if you have not already done so. Then you may request a payment plan online for income tax. Or you may call the Collections Section, 303-205-8291. For more information, visit the Payment Plan web page.

Asking for a refund in English couldn’t be easier with these phrases!

Here you will also learn useful words and phrases for making and responding to complaints in English.

Harry

Table of Contents

Asking for a Refund in English

How to protest and complain to receive a refund

Help other students to improve English skills

I’m sure that most of you at least once bought something that was the wrong size or colour, it didn’t fit properly or you’ve simply changed your mind. Sometimes, the service was not as you expected. What did you do? Did you have to take an item back to a shop? Here are some useful expressions for asking a refund in English.

Asking for a Refund in English

When you purchase an item in a shop or contract someone for their services (engage someone to do some work) you expect that everything will work out well and the product you buy will work and the service you contract for will be delivered satisfactorily. However, it is not always like this.

There are legal definitions that cover your rights in relation to refunds so I am not trying to challenge those rights (I do not dispute people’s rights to a legal refund). What I am covering are the different English words and phrases you may need to use when asking for a refund in English.

Intermediate to Advanced English Marathon

How to protest and complain to receive a refund

INSANITY: doing the same thing over and over again and expecting different results.

  • What you’ll learn: better understanding of more complex grammar structures advanced English vocabulary words British & American slang perfect your listening skills through practing different accents
  • This marathon is for you if you’re: stuck at an intermediate English level tired of confusing explanations a mature student shy & introverted

We usually start off in a very pleasant mood hoping the request (when we ask) for a refund will be easy and simple. This first request is usually recommended to be polite (well mannered)

How to ask for a refund in English

✅ Could I please have a refund/full refund?

In most situations, such a request will be met with a favourable response (agreed).

If you feel that a polite simple request may be ignored you might either plead
for (ask with tears in your eyes) or beg for (almost down on your knees) your refund. However, when such requests are refused (denied) you may need to “up the anti” (become a little more forceful).

You can then demand (a little stronger than polite) a refund with words such as

✅ I want my money refunded immediately

If this also fails then you may need to go legal (threaten to refer the matter to your solicitor/lawyer). This usually gets a response as companies may not wish to get involved in a legal battle which could ultimately end up in court (in front of a judge).

In this situation someone may need to go as far as to send a solicitor’s letter where a solicitor (your legal representative) will write on your behalf to the individual or company involved requesting an immediate refund or the matter will be taken further (this could mean trying to get a court appearance to make a claim for the loss).

The easiest way to avoid all of this is: insist on a receipt when you purchase a product or service, ask about their refund policy before handing over (making any payment) any money.

How to protest and complain to receive a refund

How to protest and complain to receive a refund

How to protest and complain to receive a refund

How to protest and complain to receive a refund

About the template

Last revision: 09/03/2022

Available formats: Word and PDF

Rating: 5 – 1 vote

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1. Choose this template

How to protest and complain to receive a refund

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Answer a few questions and your document is created automatically.

How to protest and complain to receive a refund

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How to protest and complain to receive a refund

Letter to Complain About Insurer’s Rejection or Delay of Claim

This letter can be used in the event that an insurer has unreasonably rejected a claim, or is delaying dealing with a claim.

The letter is designed to be sent to the insurer, warning them that the matter will soon be referred to the Financial Ombudsman Service. It enables the person sending the letter to set out the key facts in relation to the matter, and to request that the insurer present a reasonable settlement proposal.

For other insurance matters, we have a number of other letters available, including:

How to use this document

Once the document has been completed, simply post it to the insurers, and wait for them to respond. If the insurers do not respond within 14 days it may be necessary to consider further action with the Financial Ombudsman Service, or legal action (such as in the small claims court).

The letter should be sent as soon as possible after the offer to be rejected was made but in any event, before commencing any action in court.

In order to prove that the letter was sent, the sender may wish to send it by registered post, or keep a receipt or other proof of posting.

Moreover, the sender may wish to obtain and enclose an independent valuation to support the claim for a higher valuation.

Applicable Law

The insurance relationship is subject to the principles of contract law and insurance law.

In Australia, general insurance law is affected by the Insurance Act 1973 (Commonwealth), the Insurance Contracts Act 1984 (Commonwealth) and the Corporations Act 2001 (Commonwealth).

The Australian Consumer Law which is contained in Schedule 2 of the Competition and Consumer Act 2010 (Commonwealth) may also apply in some circumstances.

How to modify the template

You fill out a form. The document is created before your eyes as you respond to the questions.

At the end, you receive it in Word and PDF formats. You can modify it and reuse it.

Other names for the document: Letter of Complaint About Insurer’s Rejection or Delay of Claim, Letter to Contest Repeated Refusal of Insurance Claim, Insurance Complaint Letter After Rejection or Delay of Claim, Complaint Letter About Rejection or Delay of Insurance Claim, Letter to Complain About Rejection or Delay of Insurance Claim

How to protest and complain to receive a refund

How to protest and complain to receive a refund

So, you’ve just received a payment from a customer or client. However, they are now requesting a refund. Refund requests can be disheartening, especially if your business works with any of the largest credit card processors , but they inevitably occur from time to time.

Refunds are inevitable for every online business — while they can be frustrating, they are entirely normal. Though you obviously want to avoid giving out refunds as much as possible, pleasing every customer is nearly impossible.

However, how you react to refund requests has the capacity to define the development of your organization. If this happens to your business, do not enter a panic or dismiss the refund request.

In this article, we will walk you through the necessary steps to resolve any refund requests from customers.

Handle Communication Quickly

When a customer asks for a refund, the first step should be to act fast because the customer is already upset about the circumstance. You do not want them to stew in their anger for a long time, otherwise, they may begin to tell other folks about their unpleasant experience which is not favorable for your credibility.

If you are not sure how you are going to proceed straight away, at the very least, you need to acknowledge the customer’s request for a refund. Let them know you are working promptly on finding a solution and will return to them as fast as you can.

Investigate the Refund

Your next step should be to put on your detective hat and collect some information about the refund being requested. Look through your business documents and data to guarantee that the customer’s narrative adds up.

For instance, you will want to confirm the customer’s purchase date and any other information that may be pertinent to the refund process.

If you need to collect information from the customer, avoid being argumentative or suspicious or ask probing questions that could make the customer combative. Additionally, keep your eyes open for possible credit card fraud. Some customers will use refunds as a means to keep the product or service, as well as the cash, but this is a fraudulent act.

Consult Your Refund Policy

Every online business needs to have a complete and thorough refund policy placed on their website. In case you require your customers to sign contracts, then it should also be included in that document. Ideally, this policy should cover every instance of a refund.

Customers are not as likely to request a refund should they understand their problem falls outside your refund policy. In the same way, a refund policy also assures customers that your business has a plan of action if they are unsatisfied with your product or service.

If you are not sure how to answer and address the customer’s refund concern, review your refund policy to determine whether you already have the directing language.

It is essential to follow your refund policy because those are the terms under which the customer made their purchase.

Look for a Non-Refund Remedy

In a lot of instances, you might have the ability to address the customer’s problem in another way that does not involve refunding their money. This way, you can make the customer happy without sacrificing the income of your business. This is particularly useful if a customer’s problem is a mistake that was created by your company.

As an example, if a customer received damaged merchandise in the mail, you could simply send them a new product. If the customer was unhappy with the service you supplied, you can provide additional services free of charge. While this method may technically increase your prices, it’s a far better option than losing the sale entirely.

However, if the customer does not like your suggested solution, asking what they would like and then denying their request will further hamper their experience. If they don’t like your proposed solution, it is a much easier and wiser decision to refund their money simply.

Make a Reasonable Decision

Overall, care for your refunds on a case-by-case basis is vital. If the customer’s complaint falls within your refund policy, you will need to refund their money. However, if their claim falls outside of your refund policy, don’t hesitate to deny the refund.

It is generally a bad idea to suggest a complicated remedy that confuses the customer as to what they are actually getting back. When they don’t understand your answer, they will assume you are just trying to wiggle out of giving them their refund.

Rather than making the situation more complicated, it may be easier to refund the money to the customer simply.

Follow Up with Your Decision

Once you’ve determined how you will handle the customer’s refund request, your next step is to provide an answer to the customer with a transparent response and final decision. The easiest way to do so is to call or send an email that summarizes your choice.

If you decide not to refund their money, explain your reason in a clear, non-judgmental manner. If you will refund their request, apologize for the inconvenience they experienced, and let them know when and how they will get the refund — be sure to send the refund back straight away.

Review Your Refund Policy

You may not need to do this after each refund, especially if you’ve got a high volume of sales, but you should review your refund policy whenever a refund situation was not as cut-and-dry as you’d like.

The objective of the refund policy is to protect you and the customer, so it needs to be created in a manner that ensures both parties will have a positive experience. After refunding a customer’s request, evaluate whether the refund policy provides a reasonable solution to the circumstance and how you can modify the policy to provide for better results in the future.

Work with a Merchant Account Service You Can Trust

There are many reasons why a customer may request a refund, but the most essential thing that matters is how you respond to the request. By following the above steps, you can be sure that each refund request is handled with professionalism and care.

At High Risk Pay, we strive to help all of our customers handle the refund request process as quickly and seamlessly as possible and offer you the cheapest merchant account services.

By working with us, you can focus on building trust with your customers and continue providing them with products and services that they love. Contact High Risk Pay today to learn more about how we can help your business manage refunds!

How to protest and complain to receive a refund

No No No Username on 15 August 2020 about Wish in category Retail Company

How to protest and complain to receive a refund

My complaint:

I ordered multiple items on May 7th 2020, I’ve complained about not receiving it on July 1st they gave me a partial refund and stated that if I don’t receive my hoodie by July 29th 2020 I can reach back out to receive my full refund. This is the message:We’re sorry that your item is arriving beyond the estimated delivery date. To make up for it, we’ll refund your shipping fee. If your item has not arrived by Jul 29, 2020 please reach back out to us by Aug 13, 2020 to receive a full refund. Fast forward they never gave me my full refund and they changed the date to August 15th 2020 here’s that message:Hello Ebony,

I sincerely apologize for the delay in receiving your 3D Hoodie. This must be an incredibly disappointing experience. At this time, we anticipate that your package will arrive later than expected and apologize for any inconvenience.

If you’ve already received a partial refund for the shipping and still haven’t received your item after August 15, 2020, please return to your Order Details and click ‘Contact Support’ for the item you’re inquiring about. From there, Wish Assistant will issue you a refund for the remaining amount.

Please keep in mind that if the refund window has closed, this means that you are no longer eligible for a refund: https:www.wish.comreturn_policy

We truly appreciate your patience and hope your item arrives soon!

Now it says that if I don’t receive the hoodie by September 14th 2020 to reach back out to get my full refund. This is the message: Some orders take additional time. If your item has not arrived by Sep 14, 2020 please reach out again by Sep 29, 2020 to receive a full refund.

Suggested solution:

Give me my full refund

How to protest and complain to receive a refund

Message from Bizzy from Complain.biz

1 year ago – We have posted a tweet about your new complaint about Wish

How to protest and complain to receive a refund

This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.

Today I want to share a story from TPG reader Anirudh, whose credit card issuer was able to help him get a flight refund when the airline wouldn’t cooperate:

“In October 2019, I booked travel to Santiago, Chile (SCL) on Aerolíneas Argentinas for a global summit that was to take place in the first week of December. Due to increasingly violent protests in Santiago, the Chilean government declared it could no longer host the summit. I called the airline and explained the situation, but because there was no travel warning for Chile and all airlines were operating their flights to Santiago without disruptions, the airline said the best they could offer me was credit for the full amount of my flight (with a $250 rescheduling fee that had to be charged separately and could not come from the credit amount) and no ability to roll over unused credits.

Moreover, the credit would only be valid for six months, and had to be used towards a round-trip originating in the U.S. With the number of restrictions imposed on me, I got ready to say goodbye to the money, but a friend to whom I related my woes suggested that I speak to my credit card company. I called up American Express and within minutes they had temporarily deducted the amount from my statement and raised the matter with the airline. Within a month, Amex contacted me to say that they would be permanently refunding the amount to me.

I had never thought to request that my credit card company intervene. Had I not chosen to lament about my loss to this particular friend, I would never have known that credit card companies could not only adjudicate disputes in the traditional sense, but also negotiate a refund from the airline or offer one unilaterally out of goodwill.

Since the COVID cancellation kerfuffle began, I’ve been able to do the same with two canceled events, one a concert and the other a half-marathon, through an entirely online process on the American Express website.

I really hope my experience helps your readers avoid losing money from cancellations that are entirely outside of their control!”

For more TPG news delivered each morning to your inbox, sign up for our daily newsletter.

Anirudh’s story raises two great points that everyone can benefit from, the first of which being you won’t get what you don’t ask for. This can apply to refunds, extensions, credit card retention offers or even goodwill courtesy points, but simply put it never hurts to ask. The worst-case scenario is you waste time on the phone and are told no, but the best case is you get your money back, bonus points, or whatever other accommodation you were asking for. Even major corporations like credit card issuers can be flexible on an individual basis, so if there’s something you need, set aside a few minutes and ask for it.

This story is also a great lesson in your last line of defense when trying to get a refund from a company: chargebacks. Buried in the fine print of most credit card agreements is language that says something to the effect of “if you paid for a good or service and did not receive it, you can dispute the charge and get your money back.” In Anirudh’s case this was a goodwill gesture on the part of his card issuer as his flight wasn’t actually canceled, but if you find yourself unable to get a refund from an airline when your flight is canceled or even trying to refund tickets from an airline that’s gone bankrupt, disputing the charge might be your fastest and most successful option. Sometimes I’ve found that even the threat of initiating a credit card chargeback is enough to stop companies from dragging their heels and get me my refund.

I love this story and I want to hear more like it! Please email your own award travel success stories to [email protected] thepointsguy.com ; be sure to include details about how you earned and redeemed your rewards, and put “Reader Success Story” in the subject line. Feel free to also submit your most woeful travel mistakes; due to the volume of submissions, we can’t respond to each story individually.

Safe and happy travels to all, and I look forward to hearing from you!

Featured photo by Emilija Manevska/Getty Images

Poor Quality

Letter of Complaint for poor quality highlighting the promised quality and performance issues and resulting damages and demanding cancellation of the purchase, full refund and also compensation.

This letter expresses disappointment in regards to the qualities issues from the poor quality/performance issues in products delivered. The received products are in contrary to the promised quality and promised performance.

Hence, for the sake of mending a business relationship, use this letter template to seek further compensation. This includes asking for replacement of goods or a refund/discount for the poor quality product(s) delivered.

This letter seeks urgent attention, in which the complaint states the resulting damages by poor quality goods delivered by the supplier.

Moreover, it requests to claim the cancellation/damages/refunds/replacement of the poor quality goods delivered.

How to use this Document?

This document should be carefully read by the Individual Company and Purchaser.

The document should be sent as soon as the quality deficiency / defect to the product is discovered to ensure that action will be taken by the company.

The product order number, specific issue of the product received, and the suggested / requested solution should all be clearly stated in the complaint letter. Photos of the product received may be attached to

The Company should return a letter of reply regarding the decided action towards the complaint.

How to Tailor the Document for Your Need?

Create Document: Click “Create Document” button and the document will be prepared with your account details automatically filled in.

Please fill in any additional information by following the step-by-step guide on the left hand side of the preview document and click the “Next” button.

When you are done, click the “Get Document” button and you can download the document in Word or PDF format.

Please review the document carefully and make any final modifications to ensure that the details are correct before sending to the addressee.

If you’re unhappy with a financial product or service, find out how to complain.

We don’t investigate individual complaints at the FCA, but the firms we regulate must have a process in place for resolving disputes with their customers.

If you’re dealing with a firm in the European Economic Area (EEA), find out how to complain.

Step one: Contact the firm directly

If you have a complaint about a firm or service, you should first ask the firm to put things right. Contact them as soon as possible and make a record of how and when you got in touch.

Unless they resolve your complaint within three business days, all firms must respond in writing to let you know they’ve received your complaint.

Complaining to a financial services firm

In general, firms we regulate must respond to your complaint in writing within eight weeks. They must tell you whether the complaint has been successful or why they need more time to investigate the complaint.

Complaining to a payment service provider or e-money issuer

Payment service providers and e-money issuers must normally respond to certain types of complaints within 15 business days. If they can’t provide a final response within 15 business days, for reasons beyond their control, they must explain the reasons for the delay.

You must receive a final response within 35 business days from when you first made the complaint.

Step two: Contact the Financial Ombudsman Service

If you’re unhappy with the final response you get from the firm, or you don’t hear from them within the relevant time period, the Financial Ombudsman Service may be able to help.

The Financial Ombudsman is a free, independent service for settling disputes between financial services firms and their customers. It can deal with complaints about a wide range of financial matters – from pet insurance to stocks and shares. It will ask the financial firm to explain what it thinks happened and then decide whether to uphold your complaint.

You can check whether the Financial Ombudsman may be able to help with your complaint by answering a few questions on its online complaint checker.

It’s important you contact the Financial Ombudsman within six months of receiving a final response from the firm, or it may not be able to help with your complaint.

If the firm agrees, the Financial Ombudsman may be able to consider your complaint before the relevant time period has passed. This could be eight weeks or 15 days depending on the type of firm (see ‘Step one’).

Using a claims management company (CMC)

There are companies that can complain on your behalf. These are usually known as claim handlers, claims firms or CMCs.

You don’t need to use a CMC to make a claim, it’s free and simple to do it yourself. You can also get free help from organisations like Citizens Advice and MoneyHelper.

CMCs will charge you a fee for handling your complaint. If you decide to use a CMC, you should find out how much they will charge and decide whether you’re willing to have that money deducted from your compensation. Some companies will charge you a fee upfront.

Remember, there is no guarantee that your claim will be successful and you could be left out of pocket.

Step three: Take the matter to court

If you don’t want to accept the decision of the ombudsman service, and you haven’t used an independent complaints scheme, you may be able to take your case to court as a last resort.

You would usually start civil legal action in the county courts or High Court (in England, Wales and Northern Ireland), depending on the case. In Scotland, most small claims are started in the Sheriff Courts.

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  • How to protest and complain to receive a refund

    • June 15, 2017

    The blender does not blend. Your vacation was spoiled by a late flight. Or the cabinet you bought is as sturdy as wet cardboard.

    When products or services fail, it’s easy to feel as if your complaints to the company responsible disappear into a black hole. While there are no magic words, there are a few tricks to help your complaint get a friendlier reading. All it takes is a little finesse, and some good documentation.

    Vent, then write

    “Deal with your emotions,” Meg Marco, executive editor of Consumerist, which is a part of Consumer Reports, said. The most effective letters of complaint are confident and calm, so do not make threats or write in uppercase letters as if you were shouting.

    It may feel like ranting helps you communicate how unhappy you are, but stick to the relevant details. Keep your emotions — and sarcasm — in check, or you run the risk of turning your reader against you. Get the shouting out of your system first, then sit down to write.

    Be clear about what you want

    State your “conditions of satisfaction,” C. William Crutcher, president of the National Customer Service Association, wrote in an email. What are you expecting from the company? Be reasonable, though. The remedy you seek should be proportionate to the problem you experienced. If you had a terrible meal at a restaurant, ask for a refund or credit to a future dinner. Don’t, however, ask for a brand new car just because the tail light went out a month after you drove it off the lot.

    Be focused and think about what you want, Kit Yarrow, a consumer psychologist and a professor emerita of psychology and marketing at Golden Gate University in San Francisco, wrote in an email. Do you want the company to improve, get compensation for your issue or simply complain?

    Jennifer Thomas, a leadership consultant and co-writer of “When Sorry Isn’t Enough,” suggested treating your demand for a remedy like a salary negotiation: Don’t be the first to name your price. Wait and see what they offer.

    “If it’s insufficient, then you politely tell them that it’s inadequate in your eyes,” she wrote in an email.

    Be succinct

    Go light on the details and don’t treat your letter like a legal brief with multiple exhibits. “You don’t need to paste the whole chat log,” Ms. Marco said.

    The first paragraph of your letter or email should be no more than seven lines.

    “Basically the first paragraph is the only thing that is going to get read carefully,” said John A. Goodman, vice chairman of Customer Care Measurement and Consulting in Alexandria, Va. “Once you have more than seven lines or bullet points, everybody sees gray.”

    Your letter should be no more than a page, single-spaced, Ms. Thomas wrote. Be specific about dates, times, names and locations. Attach documentation if necessary or a list of other items you can provide if they’re requested. Photos are helpful.

    Write a ‘complaint sandwich’

    Your opening line can be something positive about how long you’ve been a customer or why you like a company’s product. It signals you are being measured, he said.

    The “lean meat” of the sandwich should be your complaint, presenting the relevant details as briefly as possible. The last layer should end on a positive note such as “I really hope you can resolve this issue for me” or “I hope to continue my relationship with the company.”

    Avoid these mistakes

    Don’t exaggerate your history as a customer as a way to get attention. Customer service representatives can find your purchase history.

    Avoid foul language. It will erode your credibility.

    Don’t ask to be compensated for lost time. You may have wasted several hours on a defective product or waiting for a service, but demanding to be reimbursed for it will be seen as being unreasonable, Mr. Goodman said.

    Keep track

    Mr. Goodman recommended getting the name of anyone who responds (even it’s just a first name) and note any case number assigned to your complaint. If you don’t get one, ask for it. You want some way to reference your issue in the future, without explaining your issue all over again. You also want to make sure you have records of who promised what and when, so no one can pretend those conversations never happened.

    Consider escalating

    An email or web-based form you complete will get routed to a low-level customer care center or outside contractor, Mr. Goodman said.

    To improve the chances of a response, mail or email your complaint to the company’s president or other executives. You can search online for company contacts and addresses and on the professional networking site LinkedIn, he said.

    Consumerist calls this approach the Executive Email Carpet Bomb, a well-written message to the right group of corporate executives. Keep it short, polite and use it as a last resort. Even if the executive themselves doesn’t address it, they’ll likely forward it to an assistant or customer service manager who will.

    Avoid complaining on social media

    It may be tempting to blast a company on its Facebook page or on Twitter, but doing so will not necessarily fix your problem.

    “Social media is really about shaming the company into taking action,” Ms. Yarrow wrote. “If you think the company is honorable and will help if they know the trouble they’ve caused, don’t use social media.”

    If direct contact fails, post on rating sites like Yelp or Angie’s List, where other consumers will look for feedback on the company that’s wronged you, Ms. Yarrow wrote. Consider the company’s Twitter or Facebook as a last resort. Check their accounts first to make sure they actually conduct customer service there. Many companies have special accounts for support, while others just direct customers to call or email instead.

    Learn how, where, and when to dispute a transaction.

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    How to protest and complain to receive a refund

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    • 16:54, 4 Jul 2021
    • Updated : 21:17, 4 Jul 2021
    • Invalid Date,

    VIRAL footage of a customer complaining about a transgender woman who allegedly exposed her penis in a spa’s steam room has sparked violence in Los Angeles.

    The video, taken inside Wi Spa on Wilshire Boulevard, was shared on social media by an enraged customer who blasted a store employee at the Koreatown spa in LA last weekend — and the recorded incident led to chaotic July 3 protests over transgender rights.

    How to protest and complain to receive a refund

    How to protest and complain to receive a refund

    How to protest and complain to receive a refund

    How to protest and complain to receive a refund

    The Los Angeles Police Department eventually declared an unlawful assembly at 12.40pm on Saturday — as police were seen in tactical gear and demonstrators yelled at cops, CBS Los Angeles.

    According to the news outlet, Instagram user Cubana Angel posted a viral video to social media from inside the spa last weekend.

    In the footage, the woman is heard questioning a front desk employee: “So, it’s OK for a man to go into the women’s section, show his penis around the other women, young little girls, underage, in your spa?

    “Wi Spa condones that, is that what you’re saying? He is a man. He is not a female.

    “There are girls down there, other women who are highly offended by what they just saw and you did nothing. You sided with him.”

    How to protest and complain to receive a refund

    How to protest and complain to receive a refund

    How to protest and complain to receive a refund

    The irate woman speaking behind the camera slammed the incident as “traumatizing” to a man defending the transgender woman, who was not seen in the footage.

    Additionally, another upset customer was heard complaining about the controversial occurrence and requested to receive a refund.

    The three-minute and 25-second video was also shared on YouTube on June 26.

    According to CBS Los Angeles, a handful of confrontations erupted at 2700 Wilshire Blvd. after a protest against the spa’s policy was planned for Saturday morning.

    That same morning, trans rights supporters with the group SoCal Antifa arrived on the street for “No Bigotry in LA” counter-rally, CBS LA reported.

    How to protest and complain to receive a refund

    How to protest and complain to receive a refund

    How to protest and complain to receive a refund

    Some trans-rights supporters were seen spraying other demonstrators with an unknown substance, cursing, pushing counter-protesters, and urging them to leave.

    At one point, a shirtless man reportedly got arrested after swinging “nunchuck-type weapons” at a group of protesters in black clothing.

    In response to the backlash, Wi Spa made a statement about its customer policy to Los Angeles Magazine.

    “Like many other metropolitan areas, Los Angeles contains a transgender population, some of whom enjoy visiting a spa,” the statement read. “Wi Spa strives to meet the needs of all its customers.”

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    Additionally, the spa further explained their policy to Fox LA, noting that the California law does not allow “discrimination against transgender and gender non-conforming people.”

    It explained: “As a spa located in Los Angeles, Wi Spa complies with California law prohibiting discrimination by a business, including the Civil Code provision set forth above.

    “Like many other metropolitan areas, Los Angeles contains a transgender population, some of whom enjoy visiting a spa.

    “Wi Spa strives to meet the needs and safety of all of its customers, and does not tolerate harassment or lewd conduct by any customer, regardless of their sex, gender, or other characteristics.”

    • LGBT rights and issues
    • California

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    Posted on January 17, 2020 by AllSmiles .

    I wonder if you can help me get a refund for dentures that were never completed by my previous dentist. I used CareCredit® financing to pay for everything. I paid it off before my dentist completed the work. My previous dentist started the work in October 2018 but never finished. She kept having issues with the impressions of my mouth and could never get the dentures right.

    It’s disappointing because this dentist was recommended to me, and I traveled 30 minutes one way to her office. I decided not to return to her, so I asked for a refund, which I haven’t received despite repeated calls. I’ve delayed getting new dentures until this is resolved. I’ve already paid for something I didn’t receive, so I’m anxious to find a solution. Is there an alternate way I can get the dentist to refund me? Thanks – Donna from Fort Smith, AR

    After you sign the contract, CareCredit® pays your dentist upfront for your entire treatment plan. They deduct processing fees from the amount paid to the dentist.

    If you didn’t receive dentures, your dentist must receive the balance.

    How Can You Get a Refund from Your Dentist for Dentures You Never Received?

    1. Contact your dentist, request payment again, and notify her that if you don’t receive a refund, you will submit negative online reviews and then contact the state dental Board.
    2. If your dentist refuses to make payment, follow through by submitting negative reviews on sites like Google, Yelp, or Facebook. Most dentists are sensitive to negative reviews and want to avoid them. About 2/3 of people who look for a new dentist read online reviews before they choose a new dentist, so your negative review will make a difference.
    3. Follow through by contacting the state (in your case, Arkansas) dental Board. Although the state doesn’t have the authority to make your dentist refund the money, it will review your case and determine if a reprimand or other action is needed—depending on the history of complaints against the dentist.

    How to protest and complain to receive a refund

    Cosmetic dentures will help you smile with confidence again

    We hope your dentist will refund you so that you can avoid contacting the state dental board or submitting negative reviews.

    If you haven’t done so already, we recommend that you search for an experienced cosmetic dentist with advanced training in occlusion and bite. It will ensure you receive natural-looking dentures that are comfortable and fit well.

    Look at your travel itinerary. Notice anything? Look closely, because your hotel reservation may be totally nonrefundable.

    What that means is, if you have second thoughts about traveling and want to get a refund on a nonrefundable hotel room, you might be out of luck.

    Sometimes, you don’t even have a choice. Consider what happened to Liam Goodman. He booked a last-minute nonrefundable hotel room in New York from Priceline. When the property ran out of rooms and he had to stay at another hotel, Priceline didn’t refund his money.

    “Priceline says I never checked in and was a no-show,” says Goodman, a photographer from Beacon, New York.

    Nonrefundable hotel rooms are becoming more popular

    Nonrefundable – or “prepaid” – hotel rooms seem to be becoming more common. The deal is simple: You pay in advance for a hotel room, and you get a modest discount. Unlike airline tickets, there’s no chance for a refund, even if you change your mind within 24 hours of making the reservation.

    If you’re stuck with one of these nonrefundable hotel rooms, don’t worry. There are actually ways to get your money back. But maybe the best strategy is to avoid these tricky hotel reservations in the first place.

    Goodman wishes he had. He could have avoided the trouble by asking his original hotel to “walk” him to a comparable property, which is a hotel industry standard practice. Instead, he contacted Priceline for help – and got turned down. I asked Priceline about his case. The company reviewed its records and discovered that he wasn’t a no-show after all, and the agency offered him a full refund.

    So you want a refund for a nonrefundable room?

    I asked frequent travelers how they’ve received refunds for nonrefundable rooms. Turns out, many have:

    When the hotel isn’t as advertised. I’ve seen many cases where the hotel fell short of expectations. All bets are off when that happens. Take a lot of photos and appeal to the highest level possible – and, if necessary, to your credit card company. If the answer is still “no,” you might be able to salvage your stay. For example, when Heidi Vanderlee discovered she’d have to share a bathroom with another guest in her London hotel, she appealed to her online travel agent. After a lot of back and forth, the online agency fixed her reservation, allowing her to upgrade to quarters with a private bathroom. “Could have been a much worse outcome,” says Vanderlee, a publicist who lives in New York.

    When you’re sick. That’s what Grant Sabatier discovered recently when he fell ill and canceled a nonrefundable hotel room in Washington, D.C. A valid medical excuse can secure a full refund. But he had to call the hotel three times before it saw things his way. “This has only worked for me when booking directly with a hotel,” adds Sabatier, the founder of the financial advice site Millennial Money.

    When your circumstances change. Hotels understand that your plans can change. Chris Michaels recently asked for a refund for two nonrefundable nights at a chain hotel in Chicago. “In a friendly manner, I explained to a front-desk employee that I was part of the large tournament in town and that my team had been eliminated from the tournament. I also said I was a rewards member of the chain and I’ve stayed at that location in the past,” recalls Michaels,the founder of a personal finance site Frugal Reality. “The hotel offered to charge me a $50 cleaning fee to get out of the remaining balance for the night. Needless to say, I paid it and headed home.”

    When you have a death in the family. Alex Beene had to cancel a nonrefundable reservation when a relative died. The hotel forwarded him to a “skeptical” manager. “But when I offered to provide documentation, he offered to go on and refund my stay and offered me condolences,” says Beene, who works for the state of Tennessee. “Just the idea that you have written justification for canceling a nonrefundable stay will show the hotel how serious you are about the claim.”

    What if you don’t have a case?

    Sometimes, people just want a refund on a nonrefundable room without a valid reason. And why not? Hotels can often resell the rooms, so it’s only fair that we should receive at least some of the money back, right?

    Frequent hotel guests like Anna DiTommaso, who owns a web design firm in Dallas, say it’s worth a try at least.

    “The hotel has the legal right to keep the money,” she says. “But I’ve found that if you have a reasonable excuse for canceling the room, most places will offer you a refund without you even having to ask.”

    I agree. “Prepaid” rooms and nonrefundable rates are not customer-friendly. The discounts are too small and the risks too big. Often, guests don’t even know they have a nonrefundable rate until it’s too late. Yep, hotels bury the terms in their fine print, just like other travel companies.

    Bottom line: Nonrefundable hotel rooms shouldn’t exist. But they do. Now you may have a way around them.

    Ways to avoid getting stuck with a nonrefundable hotel room

    Travel insurance. If you have to cancel your hotel stay for a covered reason, you can receive reimbursement for your nonrefundable hotel cost from your insurance company. Seven Corners CEO Justin Tysdal recommends a “cancel for any reason” benefit. “It allows you to cancel your trip for any reason you wish,” he says. “That way, should anything unexpected occur, you can cancel your trip and receive at least 75% of your nonrefundable trip cost back.”

    Change the date of your reservation. Sometimes, nonrefundable hotel rooms can be changed to a future date. Andy Abramson, who runs a communications firm in Los Angeles, says for some hotels, once you move the date, you can ask for – and receive – a refund. “I’ve used this trick several times.”

    Friday, March 13

    Letters of Complaint / Letters of Application

    Letters of complaint
    . Structure
    – Introduction: state reasons for writing
    – Main body: State complaint with justification / Suggest what should be done
    – Conclusion: closing remarks

    . Examples:
    – Mild complaint:
    I am writing to complain about a factual error in yesterday’s newspaper.
    I hope that you will give this matter your prompt attention.
    – Strong complaint:
    I am writing to express my strong disapproval concerning the offensive behaviour of an employee at your company’s Winchester Road branch.
    I demand a full, written apology or I will be forced to take legal action.

    . Useful Language:
    – To begin letters:
    I am writing to complain about/ draw your attention to (the problem of)…
    I am writing to express my disappointment / dissatisfaction with…
    I am writing to express my annoyance / extreme dissatisfaction with / protest about
    I regret to / feel I must inform you how appalled / shocked I was…
    – To end letters:
    I hope this matter will be dealt with / resolved as soon as possible.
    I trust this matter will receive immediate attention.
    I hope this matter will not be treated lightly.
    I feel that you should … / I am entitled to compensation / a refund / a replacement.

    Letters of application
    . Structure
    – Introduction: state reasons for writing
    – Main body: education & qualifications; previous experience; personal qualitites; suitability
    – Conclusion: closing remarks

    . Useful language
    – To begin letters:
    I am writing to apply for the post/position of…advertised in yesterday’s…
    I am writing in connection
    with/with regard to the vacancy in your Sales Department as advertised in…
    – To end letters:
    I enclose / Please find enclosed my CV / references from…
    I would appreciate a reply at your earliest convenience/as soon as possible.
    I would be available for an interview at any time…
    Please contact me should you have any further questions/queries

    – Experience / Qualifications:
    I am currently/ At present I am employed / working as…
    During this time, I held the position of…/ was responsible for…/my duties included
    I have received training in…/ completed an apprenticeship…
    My qualifications include…/ I am presently studying/attending a course…
    I am due to take my final examination in June….
    I have/hold/obtained/was awarded a degree/certificate in…
    I have successfully complete a course… at (place)

    Hassan Habib, who runs Lucky’s in Oldham, has had several suspicious refund requests through Just Eat

    • 15:30, 9 DEC 2021
    • Updated 10:55, 10 DEC 2021

    How to protest and complain to receive a refund

    A takeaway boss says he’s been forced to stop offering deliveries on Just Eat after a new scam emerged on the platform – which saw one of his customers refunded because they complained their ice cream was cold.

    Hassan Habib, the man behind Lucky’s in Oldham, says he can no longer afford to use the platform after a spate of suspicious refunds on the site, costing him several hundred pounds each month.

    He claims that the suspicious refunds started appearing more frequently after Just Eat changed their refund system to be more like their competitors at Uber Eats and Deliveroo, making it simpler for customers to get their money back if they were dissatisfied with the order.

    According to Mr Habib, one of the most ridiculous refund requests he’s received was a customer asking for a refund on four milkshakes, a cheesecake and an ice cream because the food was cold.

    He said: “We can see how many orders someone’s made on Just Eat or with us and I’ve seen someone who’s ordered food from us and they’ve never placed an order on Just Eat before.

    “They ordered four milkshakes, a cheesecake, and an ice cream and 45 minutes later they put in a refund request because the food was cold.

    “That’s just one of the many examples – they just order food, put down ‘X, Y, Z’ is wrong with it, do a refund and leave us to the costs.

    “I fully understand that things go wrong, sometimes we make mistakes, we miss items or send the wrong item out, but we make it up to the customers whether it’s with a replacement item or a fully entitled refund.

    “But now some really bad, evil people are taking advantage of this loophole and it’s left us in a really bad position.”

    Lucky’s, which is based on Featherstall Road, has been working with Just Eat for over two years, and Mr Habib says it’s only recently that they started having problems.

    He claims that the refund process has changed, making it simpler for customers, but harder for him or fellow business owners to dispute any suspicious refunds as the process is more frustrating than previously.

    Before, the site would contact restaurants before giving the refund to ask if it was legitimate. Now, the firm will process the refunds with the information given to them, only charging the restaurant for complaints within their control, and giving the business 30 days to dispute any claims.

    Although this change has not sparked the suspicious refunds, the two issues happening at the same time have been frustrating for the team.

    How to protest and complain to receive a refund

    Mr Habib, who used to manage Akbar’s in the city centre before starting his own firm, is keen to let other business owners know what he’s been through to try and stop them falling victim to the same scam.

    He’s also calling on Just Eat and their competitors to implement processes that make it more difficult for users to abuse the system, and is attempting to organise a protest with other restaurants.

    After speaking with several other owners, Mr Habib is hoping to gather between 50 to 100 firms all willing to switch off their order machines for an hour to express how unhappy they are with the situation.

    He added: “We’ve got dining facilities but what about the restaurants that rely on deliveries?

    “People are literally crying – what is going on?

    “Nobody is doing anything about it, I feel like I’m just banging my head against a brick wall.

    “This is affecting hard-working families and they’ve got nowhere to turn, we’ve just been left to put up with it, losing money.

    “I work 90 hours a week and have burns and cuts all over my hands and why?

    “For some scammer out there who Just Eat are supporting?

    “I can afford to turn Just Eat off but a lot of businesses can’t, there’s nothing we can do to help them but we desperately need help.

    “Even if we just turn the machines off for an hour to show we’re unhappy, that might help get a conversation going.”

    How to protest and complain to receive a refund

    Just Eat confirmed they would be speaking with Mr Habib to address his concerns, and said they were doing what they could to stop any fraudulent refund claims.

    A spokesperson for the firm said: “Just Eat is only successful if our restaurant partners are successful and we have a track record of helping restaurants prosper.

    “The recent measures we’ve put in place are in line with industry standards and are to ensure an even fairer refunds process for all, such as increasing the time for restaurants to raise any disputes.

    “Restaurant partners are always refunded in full when we find any fraudulent activity taking place.

    “We’re keen to maintain an open dialogue with the restaurants on our platform and continue to review our policies and processes in this space to support both customers and restaurants alike.”

    How to protest and complain to receive a refund

    No one is perfect. There are times that you will not receive an appropriate level of service. Offering a complaint can generate a resolution. It could also create a bigger headache than what you’ve already got.

    That’s why it is so important to complain the right way. These ideas will help to get you started.

    1. Offer Proof
    Many complaints end up pitting your word against what the offending party is saying. Collect as much proof as you can about the situation before offering your complaint. Videos and photographic evidence can help to override a protest from the other side.

    2. Know What You Want
    Many complaints fizzle out because the resolution is either unreasonable or unclear. You’re not going to get $1 million because your fries are cold. A replacement or a full refund, so you can be made whole, is not an unreasonable expectation. Be clear about what it is that you want.

    3. Contact the Right Person
    When you must make a complaint, then make sure you file it with the correct person. Many assume that is a supervisor or manager in charge, though that is not always the case. You may need to go up the chain-of-command. If you’re not sure, file a complaint with a governing authority or an organization like the Better Business Bureau.

    4. Keep Records
    Complaints can take a long time to resolve. Never trust the company to keep full records of your contact with them. Keep your own records. List each person that you talk with and what you were instructed to do. Track any costs you have.

    5. Neutralize Your Emotions
    When poor service occurs, the natural response is to become indignant, frustrated, or downright angry. Complaints tend to be taken more seriously when the negative emotions are disconnected from the situation. Stay calm and respectful and you’ll have a better shot at getting noticed.

    It is important to escalate your complaint if you feel like you’re not being helped. Just 5% of people with a valid complaint actually go up to a new layer of management. If you’re still not getting an answer, try talking about your situation on social media. Investigate any legal rights you may have. That way you have a good chance of being made whole.

    Assessee is liable for refund when they pay more taxes than the actual tax liability, in such case assessee will receive a refund including interest. In some cases, assessee may notice that the refund amount received is relatively more than the actual refund amount claimed on your tax return. This is due to Interest on a tax refund is represented by this difference. If the refund is 10% or more of the tax paid, the income tax department is required to pay this. It’s possible that the department won’t pay the assessee all of the refunds. In case the assessee has any demand of taxes from a previous year and in subsequent year there is a refund due, the income tax department may adjust your refund accordingly.

    Some taxpayers were taken aback by the Income Tax Department’s claim because they are still waiting for their ITR refund. In case assessee has not received the refund because of a discrepancy in your ITR, the first thing they should do is check your email for any notification from the IT department regarding the refund. You can also check this by logging into your account on the income tax department’s e-filing portal. The income tax refund, if eligible, is one of the things that every taxpayer who files income tax returns on a regular basis looks forward to. However, tax refunds are not always received on time and maybe delayed for a variety of reasons. In this article we will learn how to check the refund status online and file the grievance status online for refund:

    Stepwise process to check refund status on NSDL

    Below is the stepwise process to check refund status:

    How to protest and complain to receive a refund

    Step 2: Enter your PAN and Select the relevant assessment year.

    Now, Enter Captcha Code and Click on Proceed

    How to protest and complain to receive a refund

    Now, click on proceed button. You will be able to see the status of you refund

    How to file a complaint on Income Tax Refund online directly?

    Below is the stepwise process to file grievance related to Income tax refund online:

    How to protest and complain to receive a refund

    Step 2: Now, Go to ‘e-Nivaran’ tab and Select ‘Submit Grievance’

    How to protest and complain to receive a refund

    It will redirect you to e-Nivaran form

    Step 3: Filing and submission of form

    Now fill the below details in form:

    1. Select, Resolution sought from as “Centralized Processing Center for Income Tax Returns” from the drop down

    2. Select, grievance category as “Refund” from the drop down

    3. Grievance sub-category from the drop down. Select the relevant reason

    4. Select the assessment year for which refund is to be sought

    5. In case assessee wants to attach any document he can attach by selecting “Choose file” button

    6. Under Grievance description provide the details of the problem faced.

    How to protest and complain to receive a refund

    Once the above details are filled, click on ‘Preview and Submit’ to preview and submit grievance.

    For the second year in a row, you may have to wait longer for your tax refund in 2018, especially if you filed for a popular tax credit.

    So as some taxpayers get more and more frustrated, we wanted to get to the bottom of things, and find out why refunds are taking longer even in this digital age.

    Complaints are piling up in Facebook groups like “I got my refund,” and “Where’s my Refund,” where hundreds of people are complaining they have not received their refund. Many say their return will be under review for weeks.

    Reason for the delays

    The IRS says it is trying to cut down on refund fraud, where a thief files under your name.

    The agency has been taking a closer look at returns, ever since scammers began filing millions of fraudulent returns with stolen Social Security numbers four or five years ago

    Last year’s Equifax data breach only made things worse, with millions of names and Social Security numbers potentially available on the dark web.

    The IRS says you can expect extra scrutiny if:

    • You file for the earned income tax credit.
    • You have a new address this year.
    • Your income is dramatically different than last year’s.

    All these are red flags that someone filing with your SSN may not really be you.

    Beware “refund status” emails

    But you don’t want to be too eager to get that refund.

    Scammers, once again, are sending fraudulent “phishing” emails claiming to be from the IRS or TurboTax, often with a link for a refund update.

    If in your eagerness to know something, you click and log in with your Social Security number, you may open yourself up to getting scammed. You have just given them everything they need to assume your identity.

    To check your refund go to IRS.gov and look for “Where’s My Refund.”

    That way you stay safe, and you don’t waste your money.

    “Don’t Waste Your Money” is a registered trademark of Scripps Media, Inc. (“Scripps”).

    Photo: Henryk Ditze (Shutterstock)

    In spring and summer 2020, travel brought unprecedented flexibility. Flights, rental car reservations, and hotel reservations could be canceled at the last minute, change fees were mostly eliminated, and airlines blocked middle seats.

    Of course, it was about staying afloat financially during a pandemic and not about making it a better experience for us, so it was no surprise when those travel-friendly policies disappeared and were replaced by prizes higher. Lately, the lowest hotel rates are achieved through fully non-refundable reservations.

    Always try to get a refund, even if your reservation says “non-refundable”.

    Pandemic or not, sometimes life gets in the way of your travel plans. And in many circumstances, it’s still possible to get a refund on a non-refundable hotel reservation, especially if you find out a few weeks or more before your planned stay. So even if your booking confirmation says ‘non-refundable’, it’s still worth making a polite phone call to make your point. Often, “non-refundable” is more of a deterrent than a hard-and-fast rule.

    How to get a refund on a non-refundable booking

    When booking a hotel room, we have the option of prioritizing flexibility or cost. Thus, as Daniel Gillaspia points out in a post for On his arrival , “When you request a refund for a non-refundable rate, you are essentially asking the hotel to disregard the risk you took in order to save a few dollars.”

    This is something to keep in mind when approaching a hotel or booking site to request a refund for a non-refundable room. In other words, don’t act like you’re automatically entitled to a refund. (You are not.)

    But, there are certain circumstances where it may be possible to get this refund. It should be noted that it is always left to the discretion of the hotel or booking site whether or not to refund you. These are just situations where you have a better chance of succeeding.

    Explain that you got sick

    If COVID has made one thing clear, it’s that going to work, school, or traveling when sick is a really bad idea. So if you get sick and you cannot do so while travelling, contact the hotel or third-party booking site where you made the reservation and let them know.

    In all likelihood, you’ll need to provide documentation that shows you’re sick, like a note from your doctor or a positive COVID test (where your name is included in the results, not just a home test).

    Share that a family member has passed away (or is about to)

    Same deal here: Expect to be asked for documents , so try to have it ready before contacting the establishment or the booking site.

    Share your flight cancellation or other trip interruption

    In the event that your flight has been canceled and your trip is delayed, postponed (to different dates in the future) or canceled completely, it is worth contacting the hotel or booking site for a full refund or partiel. Providing documentation should be relatively easy for this one (and already on your phone).

    If you were traveling for a wedding that was canceled due to COVID concerns, that should work as well. The sooner you cancel, the better, as the hotel can feel more confident that they will be able to rebook your canceled room.

    Mention your Loyalty program membership

    It is not a guarantee that you will get a refund, but if you are a member of a hotel rewards or loyalty program , this is something to mention when requesting a refund for a non-refundable booking.

    Explain how your plans have changed (but do it as soon as possible)

    Technically that’s why refundable hotel reservations exist, so it will be harder to make your case, but if you have the time to spend time politely explaining to the hotel manager or customer service representative why you don’t travel anymore is it’s worth a try to obtain at least a partial refund or credit for a future stay, or even a full refund. Again, the hotel wants to be sure they can rebook your canceled room, so if you can cancel weeks (or months) before your reservation, you should be fine even if your reservation confirmation says ” non refundable.”

    A letter of protest is written to express disproval or objection to something. Formally this type of letter is commonly sent to Government officials, and businesses and individuals involved in trademark disputes through the USPTO. Protest letters are also used within international trade when cargo has become damaged during shipping due to unforeseen weather, and those in charge of the vessel wish to protect themselves should the importer also target them in a dispute against the exporter.

    How to protest and complain to receive a refund

    How to protest and complain to receive a refund

    How to protest and complain to receive a refund

    How to protest and complain to receive a refund

    Starting to Write

    Use polite and formal language. Being angry or emotional will work against you in legal matters, and will only cloud the facts of the situation.

    Provide any evidence or documentation to support your argument.

    Letter of Protest Sample

    Dear Counselor Mathis,

    I am writing this letter to protest the recent decision the city council made about raising the taxes on all non-recyclable water bottles manufactured within the township.

    I truly think this is a bad idea. Water bottle production is one of the economic powerhouses in this region, and if we place a tax on it, water bottle manufacturing companies may decide to relocate, leaving many locals out of jobs.

    Please reconsider your decision and the effects it will have on the local population.

    A concerned citizen

    Letter of Protest Trademark Sample

    To the United States Patent and Trademark Office,

    On behalf of my client MK Tech Enterprises, I hereby submit the following Letter of Protest regarding Trademark application #136721TDR, requested by Computer Corp USA. We allege that the proposed trademark is confusingly similar to Serial Number #232169ADF, held by MK Tech Enterprises.

    Specifically the use of the term “express cooling” in regard to a cooling system for mobile devices, is almost identical to my client’s trademark use of “express cooling” in regard to a cooling system used in laptops.

    “Express” is not a descriptive term, and is well recognized within the computing industry as the high standard cooling provided by MK Tech Enterprises. Therefore we allege that this represents trademark infringement.

    Counsel for MK Tech Enterprises,

    Letter of Protest Cargo Damage Sample

    To the Port Authority,

    My Vessel sailed from the port of mainland China, arriving at the Port of New York on June 09, 2012.

    As fearing loss or damages to the vessel and cargoes owing to Apple Inc, during a particularly vicious storm during the voyage, I hereby note my protest against all losses and damages, and reserve my right to claim against parties concerned.

    I hereby affirm that the report mentioned above is correct and true.

    Letter of Protest Shipping Sample

    Dear Customer Services,

    On October 05, 2011, I received an incorrect item from your online store. Despite my attempts to try and rectify this through the usual online channels, I am yet to receive a refund or the correct item, so have been forced to type this letter of protest.

    As noted on my email receipt (find enclosed) I purchased a Kodak Z80 Handheld HD Camera at $55. However as I’ve documented with photo evidence, I received the cheaper Kodak I80 model.

    I filled out the online form, but the only response I received was a proof of shipping receipt. As you can understand the problem is not that an item was shipped, but that it was the wrong item!

    After further emails I was instructed to return the camera so it could be replaced. I did this by recorded delivery, but was then notified via email that there is quote “nothing wrong with the item; it is fully functional,” and that because I opened the package all they can do is return it to me.

    I don’t quite know how I can spell this out any clearer, but this is simply not the item I ordered, and although I respect your policy of no refunds for opened items, I did not expect to be opening an item I hadn’t ordered.

    As a result I am requesting either a full refund of both the original $55 and $15 worth of shipping fees, or the proper item be shipped to me within a reasonable amount of time. Failure to do so will force me to seek legal advice.

    How to protest and complain to receive a refund

    How to protest and complain to receive a refund

    How to protest and complain to receive a refund

    How to protest and complain to receive a refund

    About the template

    Last revision: 08/03/2022

    Available formats: Word and PDF

    Rating: 4.8 – 2 votes

    How does it work?

    1. Choose this template

    How to protest and complain to receive a refund

    2. Complete the document

    Answer a few questions and your document is created automatically.

    How to protest and complain to receive a refund

    3. Save – Print

    Your document is ready! You will receive it in Word and PDF formats. You will be able to modify it.

    How to protest and complain to receive a refund

    Letter to Request Delivery or Refund for Undelivered Goods

    This letter may be used by or on behalf of a purchaser who places an order for goods, but never receives them.

    The letter may be adapted in a number of ways. It may be sent from the person who placed the order. Alternatively, it may be sent by somebody on behalf of the person that placed the order (such as a parent or coworker).

    The letter allows the purchaser to provide details about the order, to enable the seller to track it down. It also identifies some of the key rights of the purchaser, including the right to a refund, and the right to demand delivery of the goods.

    So if you or somebody you know has placed an order for goods but has not received them, use this template to quickly and easily assert your rights and ensure that either the order is fulfilled, or a refund is provided.

    How to use this document

    If evidence is being provided in connection with this matter (such as a copy of any proof of payment, or copies of emails or other correspondence between the seller and the purchaser), make sure they are attached with the letter. Keep a copy of the letter and the attachments for your records.

    Once the letter has been completed and any relevant evidence is attached, simply deliver the letter and attachments (if applicable) to the organisation from which the delivery or refund is being requested.

    Applicable Law

    Many consumer issues are dealt with at the national level under the Australian Consumer Law which is contained in Schedule 2 of the Competition and Consumer Act 2010 (Commonwealth). In particular, this legislation provides a number of consumer guarantees (which are minimum standards that sellers must meet).

    In many cases, various pieces of legislation at the state or territory level may also apply. This may include legislation in relation to consumer affairs, sales of goods, and industry-specific legislation (for example health complaints legislation, or telecommunications industry legislation).

    In addition, general principles of contract law, as provided by the common law, may also apply.

    How to modify the template

    You fill out a form. The document is created before your eyes as you respond to the questions.

    At the end, you receive it in Word and PDF formats. You can modify it and reuse it.

    Other names for the document: Letter to Request Refund or Delivery for Undelivered Goods, Letter to Request a Delivery or Refund for Undelivered Goods, Letter to Request a Delivery or a Refund for Undelivered Goods, Letter to Request a Refund or Delivery for Undelivered Goods, Letter to Request a Refund or a Delivery for Undelivered Goods

    Hauliers call for better toilet and catering facilities

    • 05:00, 7 JAN 2017

    How to protest and complain to receive a refund

    Lorry drivers are planning to stage a protest at the port of Liverpool in a row over toilet and catering facilities.

    The hauliers describe conditions as “inhumane” with a lack of adequate services for drivers at the end of often long journeys.

    The protest will take place next Friday morning outside the main entrance to the Royal Seaforth Container Dock.

    The drivers are being backed by their trade union Unite who told the ECHO that docks owner Peel Ports has shown no interest in providing facilities for drivers, or improving what it describes as “inadequate” facilities for dockworkers.

    Unite’s regional officer for transport in the North West, Colin Carr, says he has not yet received any response to a letter sent to port management in early December.

    Read More
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    • How to protest and complain to receive a refundSales and profits down at Cammell Laird – but company stays upbeat

    Mr Carr added that the union has been seeking to raise the issue for more than a year and members have decided it is now time to take action.

    Port management, however, insists it has received no such letter.

    Mr Carr said: “These guys can’t just leave the lorries. Security and the police would take a dim view of an unattended lorry.”

    He told the ECHO that the absence of any facilities for drivers becomes even more critical when delays at the port mean that long queues of lorries form along Regent Road and Dunningsbridge Road.

    He added: “You get this stack of lorries, it happens on a regular basis. There is nowhere to go.” T

    Mr Carr said that Peel Ports should provide toilet, shower and catering facilities for drivers in a secure location inside the docks complex.

    He added: “It’s inhumane. Even if they put a couple of portable toilets along, it would be better. Huge swathes of land along that dock are not used. They could easily have a lay-down area. It’s not beyond the wit and purse-strings of Peel Ports.”

    The hauliers say that the nearest available safe and legal lorry parking they can use is at Burtonwood service station on the M62 – which is 20 miles away.

    The union is also campaigning for improved facilities for dockworkers. Unite says that hundreds of shift workers often have no access to catering and that other facilities are inadequate.

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    Unite’s letter of December 6th, states: “Our dockworkers. have little or no facilities whilst on shift at Seaforth, there is no hot food provision after 14:00 hours or weekends. The eating and seating area provided is totally inadequate leading to congestion at mealtimes whilst three available rooms are out of service. The toilet facilities are also inadequate, with no toilet at all on the first floor level, and the heating system is in disrepair with an irregular operation and when it is on, it has no means of control.”

    Mr Carr added, “They keep telling us that we are the most modern port in the UK, a 22nd century port, but they are treating the workers on the dockside and the workers who bring the stuff in and take it away like Victorian gangsters.”

    In a statement, a spokesperson from Peel Ports Group said: “We are disappointed by the protest because we have no record of any communications from Unite the Union on or around the month of December 2016. Peel Ports takes full responsibility for the terminals which it operates. We invested £250,000 in refurbishing the amenities block on the container terminals for our third party contractors during 2015 which included toilets, showers and canteen facilities. There are haulier toilets available at customer services and refuelling facilities are currently being built on site. However, the hauliers using Regent Road and Dunningsbridge Road are delivering to our tenants and to terminals that we do not operate. In addition official truck stops offering the requested facilities are available in the area.”