How to track western union money transfers

Western Union ® Money Transfers How to track western union money transfers

Western Union ® Money Transfers

How to track western union money transfers

Western Union ® Money Transfers

Payomatic is the largest Western Union agent in New York. As an agent, we offer money transfer (send and receive money), prepaid top-ups/reloading, money orders, and bill pay. Use Western Union to safely and securely send money to friends and family in more than 200 countries around the world.

Find a Store Near Me

Come see the PAYOMATIC difference. Enter your zipcode and we will provide a list of stores near you.

How Do I Send Money With Western Union®?

It’s fast and easy and available at all stores

Visit any Payomatic location

Speak to one of our friendly Customer Service Representatives

We May Ask You For Additional Information

Sometimes it is required by Western Union

Collect Payment

You can always pay with cash. Ask about other options


The recipient of your money transfer may pick up the money at any PAYOMATIC store, or any other authorized Western Union agent location. The recipient will need to provide the following information: the Money Transfer Control Number (MTCN), name and address, amount of money expected to receive, the sender’s name, telephone number and the city/state from which the transfer is being sent. A valid government-issued ID with a photo (such as a driver’s license or passport) is required to pick up the money.

How Do I Track My Western Union® Transfer?

To see the status of your money transfer, visit the Western Union Track a Transfer page and enter the Money Transfer Control Number (MTCN), which can be found on your printed receipt. You can also call Western Union customer support at 1-800-325-6000


Link your ınPOWER Card and start managing your money in minutes anytime, anywhere. You can quickly find a PAYOMATIC location, check your balance, view transactions or share money 1 24/7 with speed, convenience and security.

How to track western union money transfers

How to track western union money transfers

Contact Customer Service
Phone: 1-888-462-2819
Mon-Fri: 9:00am to 5:00pm (ET)
Sat-Sun: Closed
Email: [email protected]

The Pay-O-Matic Corp. is licensed as a Money Transmitter by the New York State Department of Financial Services and the New Jersey Department of Banking and offers proprietary bill payment and prepaid services under its Pay-O-Matic Payment System business unit. Pay-O-Matic Check Cashing Corp. is licensed by the Superintendent of Financial Services, pursuant to article 9-A of the Banking Law and is an authorized agent of the following Money Transmitters*: The Pay-O-Matic Corp. and Western Union Financial Services, Inc. *These Companies are licensed as Money Transmitters by the New York State Department of Financial Services. Rapid Armored Corp., a wholly-owned subsidiary of The Pay-O-Matic Corp., is licensed as an Armored Car Carrier by the United States Department of Transportation and the New York State Department of State. The Pay-O-Matic Corp. and its subsidiaries do not disclose any nonpublic personal information to anyone, except as permitted by law.

How to track western union money transfers

Information You Need

  • Beneficiary Name (Bank Account Name)
  • Bank Name
  • BSB (Bank Branch): 6 Characters
  • Bank Account Number: 1-9 Characters
  • Delivery Time: Money is usually paid into the receiver account within 3 business days
Principal Bands *2 Transfer Fee *1
¥1 – ¥10,000 ¥990
¥10,001 – ¥50,000 ¥1,500
¥50,001 – ¥1,000,000 ¥2,000
  • (A) Japanese Driver’s License
  • (B) Passport (stating the current address with complete street number, written by unalterable writing implements, such as ballpoint pen, fountain pen, etc.
  • (C) Health Insurance Card (Please add one from among the following supplemental documents)
  • (D) Basic Resident Registration Card (with photo)
  • (E) Physical Disability Certificate
  • (F) Individual Number Card (My Number Card)
  • National tax, local tax, receipt of automobile tax
  • Certificate of Residence
  • Certificate of Registered Seal

Valid Resident Card

  • Ⅰ. Notification Card
  • Ⅱ. Individual Number Card (My Number Card)
  • Ⅲ. Certificate of Residence with your Individual Number (My Number)
  • Ⅳ. Consumer’s Copy of Money Transfer Application Form with your Individual Number (My Number).

(Chargeable call)
English and Tagalog: 24 hours a day (daily)
Japanese and Chinese: 9:00-22:00 (daily)

How to track western union money transfers

Charlene Rhinehart is an expert in accounting, banking, investing, real estate, and personal finance. She is a CPA, CFE, Chair of the Illinois CPA Society Individual Tax Committee, and was recognized as one of Practice Ignition's Top 50 women in accounting. She is the founder of Wealth Women Daily and an author.

If you need to send or receive money, you have several options, including banks, P2P payment apps, and money transfer services. Services like Western Union can help you accomplish things that are impossible with a bank, like sending money to someone and letting them pick it up at their local grocery store. But sending money with Western Union also can be risky, so you need to use caution and make sure it’s the right tool for your needs.

A highlight of Western Union is the network of physical locations available for sending and receiving funds. Customers can drop off or pick up cash at Western Union outlets, often located in grocery stores, convenience stores, and check-cashing stores.

Where Western Union Shines

Western Union is best for quickly sending money to people you know and trust. You can bring cash to a Western Union representative, enter bank or credit card information online, or handle everything by phone.

One-Off Transactions

If you need to send funds to somebody and you can't wait several days for funds to move through the banking system, Western Union can get the job done quickly. For example, if your child is stranded in another city and needs cash to get out, a trip to a nearby Western Union location might provide a solution. You also can send money online.

Your bank could move money for you, but sometimes this requires a series of forms and phone calls. Perhaps most importantly, your bank might not have branches located near the recipient. Emergencies don’t always happen during banking hours, so it might be worth paying transfer fees to get things done quickly. If you need to send money to the same person regularly, it’s worth investigating alternatives.

Money Orders

When you need to pay with a money order, Western Union is a good option. Money orders generally cost around $1, and there are plenty of locations to choose from.

Selling Online

Getting cash from a Western Union money transfer is a safe way to sell online because it’s virtually impossible to reverse the transaction after you walk away with the money. You don’t have to worry about buyer protection issues on PayPal or the possibility of credit card chargebacks.

However, most buyers realize this puts them at a disadvantage, so they might prefer a safer (for them) form of payment. Unless they’re certain you’ll deliver or you have a strong reputation, this may be a challenge.

Specialized Services

Western Union is one of several options for money transfers and money orders. But in some situations, you don’t have many options. For example, Western Union makes it fairly easy to send funds to inmates in certain correctional facilities.

Western Union Scams

If you’re sending money for any reason, be aware that money transfer services like Western Union are a favorite tool of scammers. Once you send it, the money is basically gone for good. The recipient can pick up cash in-person and more or less disappear. It’s often difficult to track down who exactly picked up the money, especially if the money goes overseas.

Costs with Western Union depend on how you send the money, how the recipient will get it, and where you’re sending. Online, Western Union generally limits you to $5,000.

Assuming you want to send $500 within the U.S. and you’ll drop off the money in person:

  • It costs $27.50 to send the money to a recipient's bank account or have them pick up in person.

If you want to send $500 online without going to a store:

  • It costs 99 cents to send from your bank account to the recipient’s bank account (potentially several business days).
  • It costs $11 to send from your bank account if your recipient will pick up cash in zero to four business days
  • It costs substantially more if you want the recipient to be able to pick up funds instantly.

If you send using the Western Union app or by calling customer service, the fees are similar to online fees. Sending to other countries can be more or less expensive.

You also might have to pay fees to your bank or credit card issuer. If you use a credit card, the transaction will be treated as a “cash advance,” which means you’ll pay a fee and you’ll pay interest at a higher rate without any grace period. If you use a debit card, you can avoid those costs.

Other Ways to Send Money

Western Union is great, but it’s not always your best option. There are numerous ways to send money to somebody else, and you might save money or make things easier for everybody by using a different service.

Several online services and apps allow you to send money for free. The funds typically take two to three business days to transfer, but if you’re not in a hurry you can save a trip to the Western Union desk. A wire transfer allows you to make instant transfers of any size from your bank account to somebody else’s bank account, although you’ll need the recipient’s routing and account information to complete the wire.

Note that Zelle is an option for instant money transfers between banks, in some cases.

Where most online services fall short compared to Western Union is speed. While transfers might appear to be instant, the recipient can’t necessarily pick up cash or spend the money right away. Plus, everybody needs to sign up for an account, and overseas transfers might not be easy.

Feel confident knowing your TD Global Transfer transactions are protected by the TD Online and Mobile Security Guarantee.

Here’s how you can get started and send your support to loved ones internationally.

How to track western union money transfers

  1. Register for TD Global Transfer.
  2. Get an estimate: select a country and send amount.
  3. Choose a transfer method: select ‘Send for cash pick-up’ to send money using Western Union® Money Transfer SM .
  4. Start your transfer: confirm your personal info, select an existing recipient or enter new recipient details and confirm.
  5. Share the tracking number (MTCN) with the recipient who can track its status.
  6. Track the status of your online transaction using the TD Global Transfer transaction history.

Learn how to send money internationally with step by step TD Global Transfer tutorials for EasyWeb or the TD app.

Other Ways to Send Money Internationally

There are multiple ways you can send money to loved ones abroad with TD Global Transfer.

Visa Direct

TD Global Bank Transfer TM

Need to talk to us directly?Contact us

The WESTERN UNION® name, logo and related trademarks and service marks, owned by Western Union® Holdings, Inc., are registered and/or used in the U.S. and many foreign countries and are used with permission.

Trademark of Visa International Service Association and used under license.

® The TD logo and other trade-marks are the property of The Toronto-Dominion Bank.

1 Western Union® Agent locations may also make alternative pick-up options available to the recipient.

2 Western Union® also makes money from currency exchange. When choosing a money transmitter, carefully compare both Western Union® fees and foreign exchange rates with those of other providers. Western Union® fees, foreign exchange rates and taxes may vary by brand, channel, and location based on a number of factors. Western Union® Fees and foreign exchange rates subject to change without notice.

3 Service timing and funds availability depends on certain factors including the Service selected, the selection of delayed delivery options, special terms applicable to each Service, amount sent, destination country, currency availability, regulatory issues, consumer protection issues, identification requirements, delivery restrictions, agent location hours, and differences in time zones.

4 Weekly, monthly and TD Global Transfer marketplace transaction limits also apply. For more details, refer to “What are my sending limits?” when getting an estimate on EasyWeb.

5 Western Union® Money Transfer SM requests through EasyWeb will count towards your Western Union® cumulative limits.

6 A money transfer sent through TD Global Transfer, is a transaction to which regular account transaction fees may apply. For more information and a complete list of TD account fees, refer to About Our Accounts and Related Services.

7 Most Visa credit, debit and reloadable prepaid cards around the world are eligible. However, certain countries and financial institutions may choose not to accept these transactions due to local regulatory or other restrictions. Also, certain reloadable prepaid products may be restricted from receiving Visa Direct payments such as reloadable youth prepaid cards, government disbursement cards and Visa travel cards.

Your transfer inside Ukraine, to the CIS countries and to other countries will be delivered very quickly!
Piraeus Bank offers to send (pays out) transfers in favor of individuals without/with opening the bank account of the sender (the recipient).

Money transfers via Western Union are effected within a matter of minutes and can be made at any of the Western Union points around the world.

Types of money transfer services via Western Union

– transfer of funds of private individuals (residents and non-residents) to the benefit of private individuals (residents and non-residents) within and outside Ukraine according to the legislation of Ukraine;

– payment of transfers received from abroad or within Ukraine from private individuals (residents and non-residents) or legal entities that concluded the respective agreement with Western Union company to private individuals (residents and non-residents), according to the legislation of Ukraine.

Types of transfer currencies

– USD (transfer and payment of transfers abroad/from abroad);
– EUR (transfer and payment of transfers from the countries defined by Western Union);
– RUB (transfer and payment of transfers from the countries defined by Western Union);
– UAH (transfer and payment of transfers within Ukraine).

The maximum amount of one transaction per one recipient can not be more than 7499 USA dollars (or in dollar USA equivalent).

For foreign currency transfers the exchange rate is set by Western Union few times a day. The customer can be informed on the exchange rate during money transfer operation.

The general procedure (conditions) of Western Union transfers is described here.

To send a transfer using Western Union payment system it is necessary:

– Visit the nearest branch of the Bank;
– Fill in the form «For sending money», indicating data of the recipient (surname, name, receiving country), and the amount of transfer;
– Submit your passport;
– Pay for the money transfer and additional services (delivery of the transferred funds, telephone or telegraphic messages, a message for the recipient, security question);
– Inform the recipient about a 10-digit money transfer checking number, given to you by the operator.

To receive a transfer using Western Union payment system it is necessary:

– Visit the nearest branch of the Bank;
– Fill in the form «For receiving money», indicating the surname and the name of the sender, the receiving country, the amount and the checking number of the transfer;
– Submit your passport;
– After the verification of all data, receive your money.

You can verify the status of a transfer via Western Union here, if you know the money transfer checking number and the name of the sender or the names of the sender and the recipient.

Procedure for resolution of disputes between participants and users of money transfer system

All disputes arising between participants and users* of Western Union money transfer system must be settled by means of negotiations, and in court according to the applicable law of Ukraine.

* – users of Western Union money transfer system are senders and recipients of transfers.

About Western Union

Western Union was founded in 1851. As of today Western Union is the world leader in the field of money transfers by private individuals without opening bank accounts.

Western Union Call Center in Ukraine: 0 800 500 100

Mailing address: Western Union Network (France) SAS, 92095 France, 5-6 Place de l’Iris, Paris la Defense CEDEX.

How to Receive Money (By Cash Pick-up at an agent location)

In principle, money sent through the Seven Bank international money transfer service will be received at a location affiliated with Western Union in cash in a foreign currency specified by the customer. In principle, the receiver does not need to have a bank account. To receive money, the receiver needs to present the Money Transfer Control Number (MTCN) that will be communicated from the sender and to perform the prescribed procedure at a receiving location.

Receive an MTCN and other information from the sender

Go to a receiving location affiliated with in the country where the money is to be receive

  • * About Western Union
  • * Click here to see major receiving locations in major countries.
  • * On how to receive money at banks in Brazil, HERE

Enter the necessary information including the MTCN on the reception application form and submit it at a receiving location affiliated with . Perform the prescribed procedure there.

Receive the funds transferred in cash in a currency specified by the customer

  1. Even if the Bank accepts a money transfer request, there may be cases where the receiver is unable to receive payment at any part of or all of the Payment Center located in the payout country or where the relevant amount cannot be credited to the Receiver’s Bank Account due to transactional restrictions prescribed by the Alliance Partner, the Payment Center or the Receiver’s Bank.
  2. Alliance Partner, Payment Center or the Receiver’s Bank may establish or change restrictions on the payment to receivers, etc. without any prior notice. The restrictions include limits on payout amount and frequency of payment, restrictions on kinds and volume of the payout currencies, qualification requirements of the receiver such as those on its age, address and whereabouts, and restrictions under laws and ordinances of the payout country, etc. Money transfer accepted by the Bank will be limited by these restrictions, and payment to a receiver will be made only within such limitation. There may be cases where a separate transaction, such as conversion to another currency (including conversion of small denominations of the payout currency into another currency), is required for payment.
  3. If the Cash Receipt Method is taken, it will be necessary to take certain procedures, including the presentation and provision of documents and information as prescribed by the Payment Center, in addition to the presentation of the transaction details.For inquiries about receiving money transfers at an agent location, please contact the Western Union Customer Service Center (0034-800-400-733).

How to Receive Money (By deposit into a bank account)

Money transfers sent through the Seven Bank International money transfer service (deposit into a bank account) will be deposited to the bank account at the affiliated banks with Western Union in China and the Philippines in a foreign currency specified by Seven Bank. To receive the money, the receivers must go through the prescribed procedures of the receiving banks.

Receive an MTCN and other information from the sender

(For remittances to China only)A procedure prescribed by the receiving bank is required

By deposit into a bank account in China

【Deposit Procedures】

【About “Deposit-into-Bank Account” to China】

If “Deposit into a Bank Account” is taken in China, a deposit procedure is required when making your first deposit into the designated account of the receiver’s bank. Therefore, be sure to have the registered receiver call the China Hotline (Western Union) within 3 business days at the receiver’s bank. * To check the detailed process for China Hotline, go HERE.
Futhermore, some banks may still require confirmation call even if the money is deposited to the same account for the second time. Please confirm HERE about the receiving banks.

  • * China Hotline
    400-819-0488 (A fee will be charged for calls within China) or
    +86 21-6866-4622 (A fee will be charged for international calls)
    Service hours: 8:00-20:00 (every day)
    (Calls from LAN internet phone line may not be available.)

China Hotline will confirm the following contents below:

  • ・MTCN
  • ・Sender’s country name (Japan)
  • ・Receiver’s Name
  • ・Receiving Bank name/Branch name/Account number
  • ・Expected amount to be received
  • ・Recever’s ID number (ID used at the time of account opening)

Check the status of your money transfer to the bank

By deposit into a bank account in China

【The number of days required for deposit】

Money will be credited to the designated bank account in 2 business days (business days of the receiving bank) after predetermined procedures.
For inquiries about the bank deposit, the sender should contact our Seven Bank Contact Center.

By deposit into a bank account in the Philippines

【Number of days required for deposit】

Money will be deposited into the designated bank account immediately or within 2 business days (business days of the receiving bank).
For inquiries about the bank deposit, the sender should contact our Seven Bank Contact Center.

Every year, millions of people use Western Union® Money TransferTM service to send money to support family members back home, rescue travellers in emergencies or keep their businesses operating smoothly.

Why Choose Western Union?
    Fast – the money you send will be available for your receiver to collect at its destination minutes after it’s been sent.

Secure – every money transfer is protected by Western Union’s worldwide security system

Convenient for you when sending with Western Union Money Transfer you don’t need a bank account. You can send money to more than 200 countries and territories and there are more than 489,000 Western Union agent locations worldwide*

You can trust Western Union for its fast and convenience service.

When should you use Western Union?

There are many instances when you may need to utilise Western Union’s speed and convenience:

  • Sending/receiving money to or from home within Papua New Guinea or overseas
  • Emergency funds – needed when on overseas business, study or holiday
  • When celebrating important events….. allowing families to get together
How to send a money transfer

Sending money using Western Union Money Transfer from a BSP Branch or a Sub Agent Location is simple and fast.

Step1. Fill in a Western Union Transaction Form.

Visit any of the BSP branch and fill in a Western Union “To Send Money” Form.

Step2. Place your order and pay for it.

Present the completed form along with the money you wish to send plus the transaction fee and any required identification.

Step 3. Collect receipt and let your receiver know about your transfer.

How to receive the money

Visit any BSP branch or Sub Agent Location providing Western Union Money Transfer Service, fill out the Receiver Money form with full details of sender name, expected amount, sending country, and the 10-digit Money Transfer Control Number (MTCN).

Step 1. Present the completed form along with any identification as required

Step 2. Collect your money and receipt

Note Effective 04 th November 2015,

  • Please remember to bring one primary ID with you when sending and receiving 1Kina to 9,999Kina, and one primary ID and one additional ID when sending and receiving 10,000Kina and above.
  • On Subsequent visits for transactions of any amount, you will need to bring the same primary ID each time, but you won’t need the additional ID.
  • This is mandatory for all customers as required by Papua New Guinea law,
Find a BSP branch or Sub Agent Location near you to organise your money transfer

Western Union Money Transfer is available at the following BSP branches and BSP Sub Agents

A money transfer sent to you through Western Union can be picked up at the nearest post office, Sberbank or API bank, at an exchange office or another retailer within TENFORE network. In order to receive a money transfer, no bank account is needed. At post offices, money is paid out in dinars only, while in Sberbank and API bank you can pick up your money in euros. At exchange offices and other retailers you can opt between dinars and euros. In Sberbank the payout limit is EUR 6,000. Money transfer fee is always paid by the Sender only.

  • Your ID document
  • MTCN (a ten digit control number given to you by the Sender)
  • The sender’s first and last name
  • The country of origin (where money was sent from)
  • The expected amount
  • Your ID document
  • The Receiver’s first and last name and the destination country
  • The money to be transferred together with the transfer fee

Sending money from Serbia

Sending money from Serbia is quite simple – your money will be sent to your Receiver within minutes anywhere in the world. To send money, neither the Receiver nor the Sender need to have a bank account.
Money can be sent from the nearest post office location as well as from exchange offices and other retailers anywhere in Serbia to more than 200 countries and territories throughout the world. Limit for 30-days period for sending money per person is 1,100,000 dinars (RSD), while the limit per transaction is 700,000 dinars (RSD).

Money is sent in dinars only, while the Receiver will pick up the money in the currency available for pay out in the destination country. Money transfer fee is always paid by the Sender.

When the transfer has been completed, the clerk will give you a verified copy of the form with a 10 digit Money Transfer Control Number (MTCN), of which you should, along with other information, notify the recipient.

This service allows the customer to send money in yen to an individual (who is screened by criteria designated by our company and already registered) who lives overseas and then convert the amount into the specified currency.

2. What is MTCN?

MTCN (Money Transfer Control Number) is the transaction number that is issued when you make a money transfer request. You are required to show this number at the counter in order to receive the money, so please be sure to tell the number to the Receiver correctly, to avoid any mix ups with other money transfers. Be careful when handling this number and do not share this information with any other people except the Receiver. Western Union®,DSK and the participating convenience store shall not be responsible for any damages incurred if a third party, other than the customer or Receiver, uses the MTCN or other information concerning the money transfer.

3. Which languages are supported?

The following languages are supported.
Japanese, English, Chinese, Tagalog, Spanish, Portuguese ,Thai, Indonesian and Vietnamese.

4. What type of company is Western Union®?

Western Union® has more than 140 years of experience in the money transfer business, offering a swift and secure International Money Transfer Service for our customers all over the world.

Today, Western Union® is the largest international money transfer business in the world, providing a swift and secure money transfer service for both individual and corporate customers all over the world.

Western Union® currently has more than 210 locations in Japan that offer individual customers a swift, convenient and secure International Money Transfer Service. Western Union® service locations are continuously being expanded. Our International Money Transfer Service is available overseas with more than 500,000 Agent locations, covering more than 200 countries all over the world.

5. Please provide the contact information for Western Union®.

Please call the Western Union® customer service center at(0034-800-400-733; Free Dial: Mobile phone/PHS are accepted).
(9:00-22:00, everyday)

6. If before receiving the money, Western Union® were to become bankrupt, is the money covered?

The customer’s money is covered.

Western Union® has a contract with Mizuho Bank to ensure or cover the money through a performance bond.

LOS ANGELES, December 29, 2021 ( – iQuanti: Western Union money orders offer a reliable and accessible way to send and receive money. And once you buy a money order, you can easily track it to make sure it gets delivered to your recipient. All you’ll need is the serial number, or an 11-digit tracking number on your Western Union money order record stub. Once you have that in hand, here’s how to track a money order from Western Union:

How to track a Western Union money order

You can easily track a Western Union money order and see whether it has been cashed by your recipient by following these steps:

  1. Call the Western Union automated help line at (800) 999-9660.
  2. The automated help line will give you a series of menu prompts. Make sure to select “Check the Status of a Money Order” when prompted.
  3. You should see an 11-digit serial number on the upper right corner of your Western Union money order record stub. Enter this number when prompted.
  4. The automated help line will let you know the status of your money order. You’ll be able to find out whether your money order has been cashed by the recipient. If the recipient has already cashed the money order, the automated service will let you know when it was cashed.

Can you track a Western Union money order without the serial number?

If you lose your receipt and don’t have the serial number, don’t worry — you can still track your money order with other relevant pieces of information by filling out a Western Union Money Order Research Request online. Here’s some information you’ll need to include:

  • Your name, phone number, and full address
  • The money order amount, date of purchase, and time of purchase
  • The payee’s name, if you provided it on the money order
  • The full address of the location where you purchased the money order

Keep in mind that Western Union will charge you $30 to research your money order, so only go this route if you know for sure that your receipt is lost.

Stay on top of your money order

Western Union continues to offer people an excellent means of sending money reliably. Buying and filling out a money order only takes a few minutes, allowing you to send money almost anywhere around the world. And thanks to Western Union’s money order tracking option, it’s easy to know where your money order is and whether it has been cashed by your recipient.

Notice: Information provided in this article is for information purposes only. Consult your financial advisor about your financial circumstances.